Geber Heredia
Marketing/ Business Management
Lawrence,MA
Summary
Persistent and Driven Marketing and Business management student; With experience in different fields. Experiences from Social media Marketing, advertising campaigns, door to door sales/marketing, product sales, Physical Labor and other management roles. I am looking to expand my skills and continue to grow in my education to qualify as a great asset to any employment I am part of. I am a Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Office Manager
H&r Block
Methuen, MA
11.2022 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Updated reports, managed accounts and generated reports for company database.
- Developed standard operating procedures for all administrative employees.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Compared vendor prices and negotiated for optimal savings.
- Managed office operations while scheduling appointments for department managers.
Operations Manager
ViewsCrew Inc.
Lawrence, MA
06.2022 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Internship Student
TribalVision
Boston, MA
01.2021 - 05.2022
- Provided clerical support, addressing routine and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Produced high-quality communications for internal and external use.
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Manager
Two Men And A Truck
Wilmington, MA
04.2018 - 08.2020
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Prepared annual budgets with controls to prevent overages.
- Monitored expenditures to mitigate risk of overages.
Imec
Warehouse Management System
Andover, MA
07.2016 - 01.2018
- Performed off-hours maintenance and deployments for system releases and maintain service availability.
- Conducted asset inventories by identifying and labeling IT equipment according to documented standards.
- Created documentation to assist other departments with further analysis of technical issues.
- Contributed to continual service improvement by assisting with standard operations procedures creation, maintenance and compliance.
- Followed path of escalated contacts to resolve problems to satisfaction of administrator.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Office Manager
Saint Mary's Of The Assumption
Lawrence, MA
02.2017 - 11.2017
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Updated reports, managed accounts and generated reports for company database.
Organizer
New England Biolabs
North Andover, MA
12.2016 - 06.2017
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
Education
High School Diploma -
Notre Dame Cristo Rey High School
Lawrence, MA 08.2014 - 04.2017
No Degree -
Newbury College
Brookline, MA 05.2001 -
Marketing - Business Management
Fisher College
Boston, MA 01.2021 - Current
Master of Arts - Real Estate
Lee Institute of Real Estate
Boston, MA 01.2022 - 07.2022
Skills
Contract negotiations
Documentation and control
Policy and procedure modification
Project Management
Administrative support
Payroll and budgeting
Friendly nature
Budgeting
Excellent multi-tasking ability
Technical Support
Expense reporting
Performance improvement
Travel coordination
Workflow planning
Office management
Relationship building
Sorting and labeling
Staff Management
Bookkeeping
Team Bonding
Account Reconciliation
Database administration
Clear oral/written communication
Scheduling
Presentation design
Strategic planning
Business administration
Credit and collections
Clerical support
Organizational skills
Office administration
Presenting
Property assessments
Virtual tour creation
Market monitoring
[Software] expert
Real estate law
Supply chain distribution
Project development and life cycle
Supply Chain Management
Budgeting and forecasting
Cost reduction strategies
Risk analysis and management
Business planning
Employee relations and conflict resolution
Operations management
Cross-functional communications
Individualized instruction
Verbal and written communication
Reading level analysis
ACT preparation
Writing assessments
Homework assistance
High-volume dining
Point of sale operation
Order accuracy
Hospitality service expertise
Daily specials memorization
Sales expertise
Wine service
Search engine optimization expertise
Marketing analytics
Online marketing strategies
Goal planning
Progress monitoring
Online presence monitoring
[Brand or product] development
Business Development
Lead Development
Promotion tactics implementation
Networking and relationship building
Content and digital asset management
Social Media Management
Communication planning
Trade show representation
Social media coordination
Cultural Awareness
Attention to Detail
Flexible and Adaptable
spanish
I was born and raised in Dominican Republic for the first ten years of my life and have continued to use the language daily, as Everyone around me either speaks english, or spanish.
Timeline
Office Manager
H&r Block
11.2022 - Current
Operations Manager
ViewsCrew Inc.
06.2022 - Current
Master of Arts - Real Estate
Lee Institute of Real Estate
01.2022 - 07.2022
Internship Student
TribalVision
01.2021 - 05.2022
Marketing - Business Management
Fisher College
01.2021 - Current
Manager
Two Men And A Truck
04.2018 - 08.2020
Office Manager
Saint Mary's Of The Assumption
02.2017 - 11.2017
Organizer
New England Biolabs
12.2016 - 06.2017
Imec
Warehouse Management System
07.2016 - 01.2018
High School Diploma -
Notre Dame Cristo Rey High School
08.2014 - 04.2017
No Degree -
Newbury College
05.2001 -