Gecolia Sutton
Newport News,Virginia
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
15
15
years of professional experience
Work History
Caregiver
Department Of Veterans Affairs
10.2015 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with meal preparation and medication reminders.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Maintained client health with proper medication administration and timely medical appointments.
Call Center Representative
Health Net Federal Services
02.2015 - 10.2015
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Promoted patient retention by building rapport during interactions and providing compassionate assistance throughout the call.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Contributed to a positive work environment by actively participating in trainings and supporting colleagues when needed.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Assistant Store Manager
Wilcohess
07.2009 - 02.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
No Degree - Managed Medical Assistant
Everest College
Hampton, VA05.2015
Associate of Applied Science - Criminal Justice
Wayne Community College
Goldsboro, NC05.1997
Skills
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Medication and Appointment Reminders
- Medical record-keeping
- HIPAA Compliance
- Nutrition knowledge
- Medication Management
- Vitals Monitoring and Documentation
Timeline
Caregiver
Department Of Veterans Affairs
10.2015 - Current
Call Center Representative
Health Net Federal Services
02.2015 - 10.2015
Assistant Store Manager
Wilcohess
07.2009 - 02.2015
No Degree - Managed Medical Assistant
Everest College
Associate of Applied Science - Criminal Justice
Wayne Community College
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