Gedalis Alvarez Pena

Dynamic and results-oriented professional with extensive experience in customer service and call center operations, notably at Burlington. Excelled in managing high call volumes and enhancing customer satisfaction through effective problem-solving and appointment scheduling. Demonstrated leadership at Davenport Christian Prep Academy, fostering a positive environment. Skilled in medical terminology, showcasing a blend of technical knowledge and interpersonal acumen. Experienced with resolving customer inquiries effectively. Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.