Summary
Overview
Work History
Education
Skills
Timeline
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Gedamnesh Terefe

2500 N Van Dorn St Apt 1007,VA

Summary

Dynamic Lead Server with a proven track record at Sunrise, The Jefferson, excelling in customer service and team leadership. Enhanced guest satisfaction through attentive service and effective problem-solving, while ensuring compliance with food safety standards. Cultivated strong relationships with patrons, fostering loyalty and repeat business in a high-volume environment.

Overview

20
20
years of professional experience

Work History

Lead Server

Sunrise, The Jefferson
10.2005 - Current
  • Managed high-volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of the service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Ensured food safety regulations compliance by regularly reviewing food handling procedures with the serving team.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for the diversity of event types, following strict service standards.

Education

High School Diploma -

Minilik II High School
Addis Ababa, Ethiopia
06-1998

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • Responsible and trustworthy
  • Teamwork and collaboration
  • Full-service dining
  • Customer service
  • Guest relations
  • Safe food handling

Timeline

Lead Server

Sunrise, The Jefferson
10.2005 - Current

High School Diploma -

Minilik II High School

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Gedamnesh Terefe