Dynamic HR Generalist with over 15 years of comprehensive experience in human resource operations, specializing in the full employee life cycle. Expertise includes complex benefits administration, payroll processing, and employee relations, with a strong emphasis on compliance and operational efficiency. Proven ability to implement innovative talent strategies and resolve employee relations issues while leveraging HRIS systems such as PeopleSoft, ADP, and Workday. Recognized for a collaborative approach that drives results, complemented by strong project management and process optimization skills.
Overview
21
21
years of professional experience
Work History
INSURANCE SALES AGENT (Part-Time)
Combined Insurance & Colonial Life
05.2024 - Current
Conducted client consultations to assess coverage needs for life, disability, and critical illness insurance.
Processed applications and policy modifications while ensuring state and federal compliance.
Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Provided comprehensive product knowledge and guidance to help clients on product selection.
RECRUITMENT ADVISOR (Contract)
Infotree / AstraZeneca
Wilmington, DE
01.2022 - 10.2022
Facilitated initial candidate screenings and evaluations and managed end-to-end candidate communication and electronic paperwork.
Supported New Hire Events (NHE) and Orientation (NHO) aligned with staffing needs.
Coordinated recruitment efforts across multiple departments, ensuring consistent processes and messaging for all potential candidates.
Contract Completed
MANAGER
Living Well Natural Health
Smyrna, DE
01.2018 - 01.2022
Oversaw all store operations, including interviewing, hiring, and training part-time employees.
Monitored healthcare services delivery and assessed staff performance to ensure compliance with internal and state regulations and legislation.
Provided reports on product profitability and inventory resulting in maximized profits and improved cost management by 30%.
Organized seminars to educate the public on health topics, increasing organization reputation by 50%.
Accomplished multiple tasks within established timeframes.
BENEFITS & PAYROLL ADMINISTRATOR
Obermayer Rebmann Maxwell & Hippel LLP
Philadelphia, PA
01.2017 - 01.2018
Administered payroll for up to 200 employees and managed benefits programs, including FMLA and wellness initiatives.
Led employee orientations, processed payroll changes, and resolved payroll discrepancies.
Utilized HRIS systems (PeopleSoft, ADP) for data management, reporting, and ensured compliance with labor regulations.
Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
OPERATIONS ADMINISTRATOR / HR SPECIALIST
Langtree Charter Academy
Mooresville, NC
01.2013 - 01.2017
Managed recruitment and onboarding processes for 150 employees and supervised one staff member.
Developed HR policies and training programs.
Resolved employee relations issues, facilitated conflict resolution, and supported communication benefits.
Improved operational systems, processes, and policies by 60% to ensure compliance with Federal, State, and Local Laws.
Motivated and trained employees to maximize team productivity.
HR GENERALIST
International Reading Association
Newark, DE
01.2005 - 01.2008
Managed full-cycle recruitment for all employee levels.
Led onboarding programs and trained staff on e-Recruit systems.
Conducted training assessments, improving performance by 50%.
Developed employee handbook and supported HR infrastructure growth.
Streamlined HR processes for increased efficiency and reduced administrative workload.
Reviewed and screened applicant resumes to identify qualified candidates.
VOLUNTEER
Dress For Success
01.2005 - 01.2016
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Bachelor of Science (BS) - HR Management, Interdisciplinary Studies
University of Delaware
Master of Business Administration (MBA) - Human Resources Management
Insurance Agent, Account Management at Colonial Life Insurance & Combined (A CHUBB Company)Insurance Agent, Account Management at Colonial Life Insurance & Combined (A CHUBB Company)