Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gedrick Julyan

Memphis,TN

Summary

Hardworking waiter with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy waiter skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Restaurant Waiter

Osaka Japanese Cuisine
Memphis, TN
06.2023 - Current
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Presented menus and answered questions regarding items.
  • Trained new employees to perform duties.
  • Suggested additional items to customers to increase restaurant sales.

Business Owner

Merapi Billiard & Cafe
Indonesia
02.2020 - 01.2022
  • Identified and recruited staff members, including managers and sales personnel.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Established marketing strategies, such as social media campaigns, to promote the business.

Salesperson

PT Parfex Indonesia
Indonesia
10.2017 - 10.2018

Salesperson

PT Modern Decor Asri
Indonesia
09.2014 - 09.2017
  • Developed and implemented strategies to meet sales quotas.
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Provided personalized service to build relationships with customers.
  • Participated in trade shows, conferences, and other marketing events.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Collaborated with team members to develop effective sales plans.
  • Advised customers on the latest product features and benefits.
  • Coordinated delivery schedules with vendors for timely shipment of goods.
  • Compiled reports on sales activity, progress towards goals, and other metrics.
  • Educated customers about products and services offered by the company.
  • Developed key customer relationships to increase sales.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Contacted new and existing customers to outline benefits of products.

Salesperson

PT Surya Abadi Persada
Indonesia
02.2014 - 08.2014

Education

High School Diploma -

Immanuel Vocational High School
Indonesia
07-2012

Some College (No Degree) - Information Technology Project Management

Widya Dharma
Indonesia

Skills

  • Menu knowledge
  • Order Taking
  • Service Quality
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Order Management
  • Safe Food Handling
  • High-volume dining
  • Point of sale systems
  • Sales Techniques
  • Upselling techniques
  • Effective customer upselling
  • Sales expertise
  • Food Running
  • Customer Relationship Building
  • Closing Techniques
  • Up-selling
  • Complaint Handling

Timeline

Restaurant Waiter

Osaka Japanese Cuisine
06.2023 - Current

Business Owner

Merapi Billiard & Cafe
02.2020 - 01.2022

Salesperson

PT Parfex Indonesia
10.2017 - 10.2018

Salesperson

PT Modern Decor Asri
09.2014 - 09.2017

Salesperson

PT Surya Abadi Persada
02.2014 - 08.2014

High School Diploma -

Immanuel Vocational High School

Some College (No Degree) - Information Technology Project Management

Widya Dharma
Gedrick Julyan