Gee Helms
Saint Petersburg,USA
Summary
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business, public or private.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Tech/End User Support
Charter Communictions
02.2024 - Current
- Optimize high speed services that help people get and stay connected
- Provide excellent and consistent customer support by phone, routinely to providing first call resolution to prevent a need for a repeat call
- Troubleshoot internet and tech issues and basic billing inquiries
- Uncover customer needs, create solutions and resolve problems
- Conduct diagnostic procedures to isolate equipment malfunctions
- Actively and consistently support all efforts to enhance customer experience
- Excellent communication skills to relate with end users, team members and support teams
- Member of the REC team (Recognition, Engagement, Culture), a select group who organize Center events, focusing on motivation, team-building and recognition.
- Excellent time management and organization/interpersonal skills.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Event Coordinator/Executive Assistant
The Hollander Hotel
04.2020 - 01.2024
- First point of contact for special events, weddings, meetings
- Manage the event coordination and detailing and reporting directly to the General Manager and owner of Hotel
- Confirmation of event details such as menu, final guest count, floor plan, timeline, personal decor, etc for each client and remain on site during event
- Maintain Microsoft based documents for past events
- Set up and broke down all events and reconciled all monies owed
- Executive Assistant duties for both the General Manager and owner of the Hotel, that included travel arrangements for owner and his family, maintained heavy personal and business calendar and fielding requests for meetings
- Maintained Hotel website and social media account, featuring special and upcoming events
- Acted as a liaison between hotel operations and event management
- Routinely met strict deadlines while handling multiple projects simultaneously
- Filed documents at both the City of St Petersburg and Pinellas County government offices on behalf of the Owner of the Hotel and his many properties
- Demonstrated the utmost in discretion and confidentiality with the Owner and his businesses; exemplified trustworthiness and get-it-done attitude at all times
- Contributed to the guest experience by making it easier and more enjoyable for guest to arrive, check in and stay at the property
- Offered guests information pertaining to available services and facilities of hotel, points of interest and entertainment attractions
- Acted as a 'tour guide' of the area during short trips
- Provide excellent customer services to all guests and assist in guest issues as they arise
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Executive Assistant/Property Management
Wolf Creek Rentals
09.2016 - 04.2020
- Seasonal position during the busy winter ski season
- Executive Assistant duties: assisted both the Architect/Builder and Lodging Director with daily operation
- Maintained calendars for both and coordinated both winter and summer special events
- First point of contact for investors and potential property buyers
- Gave daily support to Architect/Builder by coordinating with staff on expectations and goals
- Assisted Lodging Manager with after hours renter/owner emergencies, reservations and fine details of events
- Was able to juggle many tasks simultaneously and handled issues as they arose
- Routinely filed tax information to the Weber County City Clerk
- Excellent time management and interpersonal skills
- Uphold impeccable discretion and confidentiality
- Manage overall property care for PMG's condos, townhomes, and houses
- Check-out inspections to survey damage, usage, and to prepare the unit for being vacant or its next cleaning
- Preform Check-in Inspections and prepare unit for guests
- Take note of any issues, maintenance problems, etc
- And coordinate with maintenance, vendors, or other means needed to solve any problems
- Provide on-call service 24/hrs on a rotation with other staff to ensure guest needs are met and standards are achieved
- Coordinate with Guest Services Manager to ensure all event lodging is ready and all event deliveries, room tags, and baskets are delivered before guest check-in
- Coordinate and manage the inspection of guest rooms, public areas, and grounds for cleanliness and appearance
- Manage security of all rental units - preform security checks, lock changes, code programming etc
- Ability to organize and multi-task throughout the day moving from one task to the next in an ever-changing environment
- Interface and cooperate with other property management departments (Front Desk, Concierge, Guest Services, Events, etc.), other resort departments (Building Maintenance, Utilities, etc.) to ensure execution of team and resort-wide goals
- Interact in a professional and courteous manner with all guests, staff, peers, and supervisors
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Dispatcher, Snow Safety
Summit Powder Mountain
09.2016 - 04.2020
- Document and assign duties for medical emergencies, snow safety, avalanche rescue, and evacuations
- Coordinate and communicate mountain status with mountain operations, employees, other departments, and guests
- Direct and continuous contact with guests
- Direct and continuous contact with co-workers, management, and other departments
- Interact with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Resort
- Maintain confidential Resort files
- Developed and wrote the SOP manual for the Resort (2016)
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Postal Support Employee
United States Postal Service
05.2012 - 09.2015
- Streamlined postal operations by maintaining an organized work environment and adhering to USPS policies and procedures.
- Achieved timely completion of assigned tasks through diligent attention to detail while working independently or as part of a team.
- Contributed to the overall success of USPS by participating in training programs, staying informed about policy changes, and maintaining a positive attitude in the workplace.
- Enhanced customer satisfaction with timely and accurate delivery of mail, packages, and other postal services.
- Ensured optimal customer service by addressing inquiries, resolving issues, and providing guidance on USPS products and services.
Customer Account Executive
Comcast Cable/Xfinity
02.2008 - 05.2012
- Handled a large number of incoming calls, covering a full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction
- Responsible for meeting individual sales goals for Digital Voice (VOiP), High Speed Internet and Cable services
- Provided customer education and troubleshooting on network, email, operating systems, product features/benefits and basic internet configuration
- Demonstrated a solid understanding of all products/services to ensure an accurate description was provided to customers to ensure meeting of both individual and team sales goals
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Evaluated customers' potential needs to make appropriate recommendations.
Account Manager
Tennessee Education Lottery
01.2004 - 01.2008
- Recipient of several excellence in sales and marketing awards
- Ensured that all TEL sales goals and requirements are consistently met at the retailer level
- Recruited potential retailers and followed-up on the application process
- Promoted and merchandised lottery products at retailer locations within an assigned geographic area
- Managed territory of retailers whose gross sales exceeded $1 million
- Trained retailers with reference to the sale of lottery products and the operation of related equipment
- Functions as the TEL's primary contact for all TEL departments at the retailer level
- Responsible for investigation, collection and/or resolution of retailer debts as requested by management
- Established and maintained excellent rapport with retailers
- Implemented promotional activities, including the delivery and placement of signage and materials
- Coordinated and monitored retailer in-store promotions
- Participated and assisted in special events and promotions, including site set-up, site breakdown and the sell of Lottery products
- Maintained complete and accurate records as required by management
- Responded to questions, concerns and requests for information by email, telephone, in person or by mail from retailers and players
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Bachelor - History
Winthrop University
Rock Hill, SC08-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Telecommunications
Timeline
Tech/End User Support
Charter Communictions
02.2024 - Current
Event Coordinator/Executive Assistant
The Hollander Hotel
04.2020 - 01.2024
Executive Assistant/Property Management
Wolf Creek Rentals
09.2016 - 04.2020
Dispatcher, Snow Safety
Summit Powder Mountain
09.2016 - 04.2020
Postal Support Employee
United States Postal Service
05.2012 - 09.2015
Customer Account Executive
Comcast Cable/Xfinity
02.2008 - 05.2012
Account Manager
Tennessee Education Lottery
01.2004 - 01.2008
Bachelor - History
Winthrop University
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