Geena Gilbert
Chicago,IL
Summary
Dedicated Industrial and Operations Engineering student with training in customer service, quality assurance, and operations. Eager to apply communication and active listening skills to every aspect of my work while building meaningful professional relationships. Proven track record of improving customer satisfaction and event attendance through effective problem-solving and marketing strategies.
Overview
7
7
years of professional experience
Work History
Dietary Aide
Norwood Crossing
04.2024 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Worked with chefs to adapt new recipes.
2024 Summer Operations Engineering Intern
Bell Automation Systems
04.2024 - 09.2024
- Conducted competitive analysis on emerging technologies to guide strategic planning and innovation efforts.
- Facilitated knowledge sharing sessions among interns, fostering collaborative and learning-focused environment.
- Helped develop small business websites and aided in customer relations.
Seasonal Team Member
Marianos
05.2023 - 09.2023
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing cheese displays that attracted customer attention.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
Guest Service Advocate
Target
05.2021 - 01.2023
- Demonstrated active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Advised customers on additional app features or benefits that could enhance their experience with the company''s offerings.
- Coordinated with cross-functional teams to ensure seamless resolution of customer issues, resulting in higher satisfaction rates.
Volunteer Event Planner/Cashier
Norwood Crossing
02.2018 - 01.2023
- Performed event coordination for larger parties and gatherings.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
Education
Bachelor of Science - Industrial And Operations Engineering
University of Michigan
Ann Arbor, MI05-2027
Skills
- Python code
- R code
- VBA code
- SQL code
- Food safety
- Communication
- Organization
Languages
English
Native or Bilingual
Timeline
Dietary Aide
Norwood Crossing
04.2024 - Current
2024 Summer Operations Engineering Intern
Bell Automation Systems
04.2024 - 09.2024
Seasonal Team Member
Marianos
05.2023 - 09.2023
Guest Service Advocate
Target
05.2021 - 01.2023
Volunteer Event Planner/Cashier
Norwood Crossing
02.2018 - 01.2023
Bachelor of Science - Industrial And Operations Engineering
University of Michigan
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