Geena Lee
Brea
Summary
Dedicated and results-driven customer service professional with over 8 years of experience in delivering exceptional service and building strong client relationships. Bilingual in Korean and English, with a proven ability to communicate effectively across diverse cultures. Adept at managing multiple tasks in fast-paced environments, solving problems efficiently, and adapting to new challenges. Eager to leverage my customer service expertise and passion for the aviation industry to provide top-tier service in a dynamic, client-facing role.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Suheung America Corp
09.2022 - Current
- Conducted thorough order verification, ensuring accuracy in items, quantities, and pricing.
- Processed customer payments and managed order completion seamlessly.
- Resolved customer inquiries and issues to maintain high levels of satisfaction and retention.
- Managed end-to-end order processing and ensured timely shipments.
- Initiated follow-up calls to promote customer loyalty and repeat business.
- Created and managed professional documents, including order summaries and shipping data.
- Verified shipping documents to prevent delays, ensuring accuracy.
- Professionally managed incoming calls and routed inquiries effectively.
Sushi Server
Samurai
01.2017 - 03.2022
- Delivered exceptional customer experience, creating a welcoming atmosphere.
- Guided guests through menu options, made recommendations, and ensured satisfaction.
- Collaborated effectively with kitchen and service staff during high-volume periods.
- Processed payments accurately and upsold menu items to increase revenue.
- Ensured high standards of sanitation and cleanliness in the dining area.
Intern Human Resources
Inpac Trading, Inc
08.2018 - 12.2019
- Posted job advertisements and managed resume screening to attract top candidates.
- Coordinated interviews and handled pre-interview communication with candidates.
- Assisted in HR administrative tasks, including candidate tracking and interview prep.
Part-Time Teacher
Imagination Playing Room
03.2013 - 10.2014
- Created a safe and engaging learning environment for children’s development.
- Fostered inclusive development through social interactions and positive reinforcement.
- Communicated regularly with parents regarding children's progress and behavior.
- Maintained cleanliness and safety standards for the children's play area.
Education
Associate of Science - Hospitality Management
Orange Coast College
Costa Mesa, CA05.2019
High School Diploma -
Youngpa Girl’s High School
SEOUL, KOREA12.2013
Skills
- Customer Service Excellence
- Bilingual: Korean & English
- Effective Communication
- Problem-Solving
- Multitasking & Time Management
- Attention to Detail
- Microsoft Excel
- Team Collaboration
- Conflict Resolution
- Adaptability & Learning Agility
Timeline
Customer Service Representative
Suheung America Corp
09.2022 - Current
Intern Human Resources
Inpac Trading, Inc
08.2018 - 12.2019
Sushi Server
Samurai
01.2017 - 03.2022
Part-Time Teacher
Imagination Playing Room
03.2013 - 10.2014
Associate of Science - Hospitality Management
Orange Coast College
High School Diploma -
Youngpa Girl’s High School
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