Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Geena M. Woolridge

Chicago,IL

Summary

Results-driven professional with 9+ years of experience delivering exceptional client service, managing workflows, and collaborating across teams to solve operational challenges. Proven success in product and process delivery, streamlining workflows, and ensuring compliance in fast-paced environments. Passionate about scalable solutions and driving cross-functional impact.

Overview

9
9
years of professional experience

Work History

Community Concierge

YMCA of Metropolitan Chicago
01.2024 - Current
  • Manage member onboarding, account changes, and transactional records across systems.
  • Execute operational procedures, including emergency response, intake tracking, and data management, ensuring accuracy and compliance.
  • Partner with cross-functional teams to ensure consistent delivery of services, and compliance with hub standards.

Touring Agent

Aptamigo
09.2018 - 11.2024
  • Managed the end-to-end client journey, from initial inquiry through lease signing, ensuring timely and high-quality service delivery.
  • Strengthened cross-functional communication by collaborating with sales, operations, and leasing teams to meet client expectations and delivery times.
  • Provided feedback to internal teams to improve lead conversion, support service enhancements, and resolve process bottlenecks.
  • Streamlined client onboarding process to reduce delays and improve delivery timelines across leasing solutions.

Sales Associate

Bloomingdale's
12.2018 - 03.2019
  • Delivered a premium client experience by aligning product solutions with individual customer needs in a fast-paced, high-volume environment.
  • Trained and mentored new team members on customer service practices and operational systems.
  • Processed 150+ transactions weekly with 100% accuracy, ensuring compliance with payment and data security protocols.

Sales Associate

Sunglass Hut
07.2016 - 12.2018
  • Executed daily operational procedures, including inventory audits, POS transactions, and compliance with corporate policies.
  • Analyzed customer preferences and sales patterns to optimize product placement and improve conversion rates.
  • Maintained a 95% customer satisfaction rate through attentive service and consistent process execution.

Digital Marketing Intern

High Fashion Living
12.2016 - 06.2017
  • Managed content calendars and developed multi-channel campaigns, tracking KPIs to evaluate performance and inform future strategy.
  • Analyzed user engagement data from social media campaigns to identify content trends and improve audience targeting.

Retail Operations Intern

Maria Pinto
12.2016 - 06.2017
  • Supported product development launches by tracking sample production, coordinating fittings, and sourcing fabric to meet key delivery milestones.
  • Assisted with the planning and execution of high-visibility brand events, managing deliverables, and ensuring materials were prepared and delivered on schedule.

Education

Marketing -

University of Illinois at Chicago

Fashion Merchandising -

Columbia College Chicago

Skills

  • Client Relationship Management
  • Strategic Sales Support
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • CRM Tools Traction Rec (Salesforce-based)
  • Compliance Awareness
  • Project Coordination

Accomplishments

  • First Place, FBLA Northern Area Management Information Systems Competition
    Awarded for excellence in business strategy and technology management, demonstrating proficiency in analyzing and solving complex business problems.

Timeline

Community Concierge

YMCA of Metropolitan Chicago
01.2024 - Current

Sales Associate

Bloomingdale's
12.2018 - 03.2019

Touring Agent

Aptamigo
09.2018 - 11.2024

Digital Marketing Intern

High Fashion Living
12.2016 - 06.2017

Retail Operations Intern

Maria Pinto
12.2016 - 06.2017

Sales Associate

Sunglass Hut
07.2016 - 12.2018

Marketing -

University of Illinois at Chicago

Fashion Merchandising -

Columbia College Chicago

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