Geena Talarico
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Counselor
Sunshine Child Care Programs
03.2017 - 03.2019
- Supervise children and interact with them in an elementary school
- Implemented daily routines and activities to stimulate and engage children.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Provided support and guidance to children in conflict resolution.
Patient care rep
Call 4 Health
06.2020 - 09.2020
- Responded to inquiries by directing calls to appropriate personnel.
- Coordinated transportation to get patients to and from medical appointments.
- Facilitated communication between patients and various departments and staff.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
Front desk
Extreme Action Park
03.2017 - 04.2020
- Issued tickets to customers and collected payment and fees for desired services.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Built and established positive relationships with patrons, team members and supervisors.
- Cleaned attractions and games to reduce spread of germs and bacteria.
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
Hostess
Applebees
05.2016 - 02.2018
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Provided patrons with estimated waiting times during peak service hours.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Redactor
Team National
09.2015 - 11.2016
- Temporary Job
- going through files and blacking out social security numbers,credit card numbers .
- removing staples
Hostess
Buffalo's Southwest Café
06.2010 - 02.2013
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Answered customer questions about hours, seating, and menu information.
- Accommodated special seating requests for guests to enhance satisfaction.
- Opened and closed seating sections according to volume of guests.
Tech support and customer service Agent
Teleperformance
01.2014 - 05.2016
- Processed debit and credit card and electronic check payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Researched and identified solutions to technical problems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Aftercare Counselor/Paraprofessional
Palm Beach County School District
02.2021 - 01.2024
- Participated in ongoing professional development opportunities related to child development best practices..
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Created and implemented activities to promote language development.
- Encouraged children's emotional and social development.
- Developed clear expectations for behavior during aftercare hours while promoting positive reinforcement strategies when appropriate.
Hostess
Tgi Fridays
08.2012 - 01.2013
- Clean, seat, help run food, take to go orders, bus tables, showed guests their table
Teacher's Assistant
The Learning Experience
03.2019 - 07.2019
- Built constructive and open relationships with families with forthright yet friendly communication.
- Helped teacher prepare instructional material and displays.
- Set up playroom and childcare areas for safety and cleanliness.
- Developed and implemented strategies to improve student engagement.
Alarm Dispatcher
Cops Monitoring
09.2020 - 09.2020
- Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
- Quickly adapted to new technology systems implemented within the dispatch center for improved operations.
Customer Service Representative
Global Response
01.2021 - 03.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Stoneman Douglas High School
Parkland, FL06.2013
Skills
- Among many talents and skills, some of the top skills
- Group leadership
- Special Needs Care
- Child Safety
- Early Childhood Development
- Observing and Monitoring Behavior
- Empathy and Active Listening
- Parent Communication
- Caring and Responsible
- Time Management
- Flexible and Adaptable
- Friendly and Respectful
- Student Engagement
Characteristics
When given a job or simple task to complete, failure just isn't an option. I'm dedicated individual. When I need to finish something, I tend to finish it on time. I'm a good listener and a fast learner. When having patience it helps me to get the job done. Set your yourself up
References
- Jose Rodriguez, (954)601-7792
- Mark Miller, (954)554-3966
- Sharon Davis, (954)732-2443
Timeline
Aftercare Counselor/Paraprofessional
Palm Beach County School District
02.2021 - 01.2024
Customer Service Representative
Global Response
01.2021 - 03.2022
Alarm Dispatcher
Cops Monitoring
09.2020 - 09.2020
Patient care rep
Call 4 Health
06.2020 - 09.2020
Teacher's Assistant
The Learning Experience
03.2019 - 07.2019
Counselor
Sunshine Child Care Programs
03.2017 - 03.2019
Front desk
Extreme Action Park
03.2017 - 04.2020
Hostess
Applebees
05.2016 - 02.2018
Redactor
Team National
09.2015 - 11.2016
Tech support and customer service Agent
Teleperformance
01.2014 - 05.2016
Hostess
Tgi Fridays
08.2012 - 01.2013
Hostess
Buffalo's Southwest Café
06.2010 - 02.2013
High School Diploma -
Stoneman Douglas High School
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