Geenarine Seeram
Ruskin,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Global Financial Crimes Investigator
Bank of America
01.2024 - Current
- Reduced financial crime incidents by meticulously reviewing customer profiles and identifying potential threats.
- Played a pivotal role in managing complex cases by liaising with law enforcement agencies and providing essential information for successful prosecution.
- Implemented robust risk assessment methodologies, significantly reducing exposure to financial crimes.
- Spearheaded efforts in combating terrorism financing by closely monitoring high-risk accounts and reporting suspicious activities.
- Conducted comprehensive investigations into suspicious transactions, leading to successful case resolutions.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Reviewed transactions and receipts to identify any suspicious activity.
Fraud Investigator
Bank of America
01.2023 - 01.2024
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Contributed to risk assessment efforts by identifying vulnerabilities within existing systems that could be exploited by criminals perpetrating fraud schemes.
Mortgage Sales Assistant
Bank of America
05.2016 - 01.2023
- Coordinated schedules between loan officers, appraisers, and other relevant parties for a streamlined loan closing experience.
- Enhanced client satisfaction by providing exceptional mortgage support and timely assistance.
- Assisted mortgage sales team in achieving monthly targets by promptly addressing customer inquiries.
- Collaborated with underwriters to expedite loan processing and secure the best terms for clients.
- Conducted thorough research on potential borrowers to verify creditworthiness before initiating the application process.
- Optimized workflow within the sales team by implementing efficient organization systems and processes.
- Delivered outstanding customer service by addressing client concerns and providing solutions, resulting in a positive brand reputation.
- Consulted with outside vendors to identify and resolve loan closing issues.
Loan Coordinator
Guaranteed Rate Inc
05.2015 - 05.2016
- Responsible for sending re disclosures to clients
- Discussed with clients how the process works and the documentation required
- Well versed in filing and submitting loan through automated underwriting programs like DU/LP upon validation
- Responsible for receiving, analyzing and evaluating incoming documents to ascertain loan eligibility
- Developed strong rapport with clients and referral partners, leading to increased business opportunities and a growing network of industry contacts.
- Collaborated with other departments to resolve issues quickly, maintaining seamless workflow during busy periods.
Mortgage Sales Assistant
Franklin First Financial LTD.
01.2013 - 01.2015
- Met with clients to take complete and accurate application
- Discussed with clients how the process works and the documentation required
- Structured file for underwriting approval
- Adept at verifying credit reports, income and assets
- Responsible for ordering CEMA’s, Title, Verifications of Employment and Assets prior to submission of underwriting
- Coordinated schedules between loan officers, appraisers, and other relevant parties for a streamlined loan closing experience.
- Enhanced client satisfaction by providing exceptional mortgage support and timely assistance.
Mortgage Banker Assistant
CHASE
01.2011 - 01.2013
- Maintained a pipeline of25-30 million in volume closing10 –12 million monthly
- Responsible for reviewing mortgage application and correcting for accuracy
- Reviewing conditions with client and setting expectations for the process
- Worked directly with my back office to ensure quick turn times for closing
- Worked with bank attorneys ordering and clearing CEMA for refinances
- Developed and implemented marketing strategies to generate new business opportunities and increase referrals.
- Worked with underwriters to fix application problems and resolve issues.
- Conducted thorough analyses of applicants'' financial status, credit, and property evaluations to determine loan feasibility.
- Streamlined application processes for faster approvals, ensuring timely closings on mortgage loans.
Senior Mortgage Processor
CHASE
01.2011 - 01.2013
- Reviewed application from sales verify accuracy of application & submit to underwriting
- Ordering appraisals, internal CEMA’s, title and verification of employment
- Spoke with clients to answer any questions they may have explaining the process and setting consumer expectations
- Gathered conditions to fulfill underwriting requirements
- Responsible for running DU / LP
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Contributed to the growth of the organization by consistently meeting or exceeding sales objectives.
Senior Mortgage Processor
Bank of America
01.2010 - 01.2011
- Responsible for sending re disclosures to clients
- Discussed with clients how the process works and the documentation required
- Well versed in filing and submitting loan through automated underwriting programs like DU/LP upon validation
- Responsible for receiving, analyzing and evaluating incoming documents to ascertain loan eligibility
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Contributed to the growth of the organization by consistently meeting or exceeding sales objectives.
Senior Mortgage Processor
MGN Funding
01.2009 - 01.2010
- Responsible for ordering appraisals, verification of employment and tax transcripts for clients
- Responsible for requesting necessary documentation to close the file
- Responsible for compliance of every file to ensure the banks safety
- Maintained a pipeline of40-60 deals
- Provided excellent customer service to ensure smooth process
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Contributed to the growth of the organization by consistently meeting or exceeding sales objectives.
Broker Communication Specialist
SunTrust Bank
01.2006 - 01.2009
- Educated clients on home equity lines/loans and services we offered
- Managed150 calls per day, while maintaining customer satisfaction
- Reviewed income documentation to verify client can support additional debt
- Handled the workflow process in the absence of my manager and coached new employees
- Scheduled closing with clients and ordering notary service to complete closing process
- Restructured deals to best fit the customer needs and helped with pricing a line or loan
- Clearing conditions in a timely manner which helped files move to closing quicker
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Closer
Washington Mutual
01.2002 - 01.2006
- Developed and implemented a closing procedure handbook for the closing department
- Reviewed and verified all conditions to ensure file was incompliance before drawing closing documents
- Verified final HUD to ensure all fee were correct before the disbursement of funds
Education
Computer And Information Systems Security
Borough of Manhattan Community College
New York, NYSkills
- Transaction monitoring
- Ethics and integrity
- Know your customer
- Bank secrecy act
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Team collaboration
- Critical thinking
- Excellent communication
- Suspicious activity reporting
Timeline
Global Financial Crimes Investigator
Bank of America
01.2024 - Current
Fraud Investigator
Bank of America
01.2023 - 01.2024
Mortgage Sales Assistant
Bank of America
05.2016 - 01.2023
Loan Coordinator
Guaranteed Rate Inc
05.2015 - 05.2016
Mortgage Sales Assistant
Franklin First Financial LTD.
01.2013 - 01.2015
Mortgage Banker Assistant
CHASE
01.2011 - 01.2013
Senior Mortgage Processor
CHASE
01.2011 - 01.2013
Senior Mortgage Processor
Bank of America
01.2010 - 01.2011
Senior Mortgage Processor
MGN Funding
01.2009 - 01.2010
Broker Communication Specialist
SunTrust Bank
01.2006 - 01.2009
Closer
Washington Mutual
01.2002 - 01.2006
Computer And Information Systems Security
Borough of Manhattan Community College
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