GEETA BAGWANDEEN
Miami,FL
Summary
Experienced healthcare professional with a strong background in clinical and administrative duties. Adept at providing exceptional patient care, performing medical procedures, and managing electronic health records. Proven track record of effective collaboration within teams, adaptability to change, and consistent delivery of high-quality results. Recognized for reliability in fast-paced settings and skilled at supporting medical staff and patients. Committed to exceeding organizational expectations and meeting the needs of colleagues and the organization as a whole.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant II
Miami Neuroscience Institute, Baptist Health Brain and Spine Care
03.2025 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined the prior authorization process for specialty medications, ensuring timely access to life-changing therapies for patient.
- Called and faxed pharmacies to submit prescriptions and refills.
- Proficient in medical records management, including filing, organizing, scanning documents and updating electronic health records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Lead Certified Medical Assistant
Miami International Cardiology Consultants
09.2024 - 03.2025
- Experienced in directing patients to exam rooms, obtaining their medical history, medication information, symptoms, allergies, and vitals.
- Demonstrated enhanced patient care through effective communication and empathy while performing EKG.
- Efficiently performed phlebotomy tasks with a focus on minimizing patient discomfort during blood collection procedures.
- Administered medications and injections as prescribed, strictly adhering to protocols for patient safety.
- Provided clear instruction on the use of Holter monitors and successfully connected patients to analyzers.
- Streamlined the prior authorization process for specialty medications, ensuring timely access to life-changing therapies for patient.
- Promptly managed prescription refill requests, resulting in improved medication adherence among patients.
- Proficient in medical records management, including filing, organizing, and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Certified Medical Assistant
HCA Florida International Cardiology Consultants
03.2024 - 09.2024
- Experienced in directing patients to exam rooms, obtaining their medical history, medication information, symptoms, allergies, and vitals.
- Demonstrated enhanced patient care through effective communication and empathy while performing EKG.
- Efficiently performed phlebotomy tasks with a focus on minimizing patient discomfort during blood collection procedures.
- Administered medications and injections as prescribed, strictly adhering to protocols for patient safety.
- Provided clear instruction on the use of Holter monitors and successfully connected patients to analyzers.
- Streamlined the prior authorization process for specialty medications, ensuring timely access to life-changing therapies for patient.
- Promptly managed prescription refill requests, resulting in improved medication adherence among patients.
- Proficient in medical records management, including filing, organizing, and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
MET, Merchandising Execution Team
Home Depot
06.2016 - 01.2024
- Execute general bay service, special projects and resets safely, accurately and efficiently.
- Audit, monitored, replenished and examine inventory to prevent shrinkage.
- Builds and maintains strong relationships with store associates and vendors. Provides superior customer service to both internal and external customers.
- Collaborated with store managers to determine best placement for inventory and merchandise displays.
- Enhanced overall store appearance by creating interior displays, promoting products and trends to move stock and prepare for incoming inventory.
Customer Service Representative
CVS Pharmacy
03.2015 - 12.2015
- Handled customers inquiries and suggestions courteously and professionally through prompt responses addressing concerns effectively, and building strong relationships.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers, calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
Certified Nursing Assistant
Private Duty
07.2012 - 01.2014
- Completed activities of daily living for patient unable to self-care.
- Maintained patient stability by checking vital signs, weight and recording intake and outtake information.
- Helped patient with self-feeding and assisted feeding, based on individual needs.
- Helped patient complete range of motion exercises to prevent loss of function during care.
- Transported patient between appointments and home.
Customer Service Supervisor
Gold Palace Jewelers
03.2008 - 03.2010
- Responded to customer inquiries, resolved complaints and adjusted policies to increase customer satisfaction.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Conducted regular reviews of operations and identified areas for improvement.
- Planned marketing initiatives to promote business development.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelors - Biology
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL05.2023
Bachelors - Natural Applied Science (Medical Science)
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL05.2023
Associate in Arts - (Pre-Veterinary Medicine)
MIAMI-DADE COLLEGE
Miami, FL12.2019
High School Diploma -
MIAMI SUNSET SENIOR HIGH
Miami, FL12.2006
Skills
- Medical Terminology
- Interpersonal communication
- HIPAA compliance
- Problem Solving and Critical Thinking
- Time Management and Organization
- Teamwork and Collaboration
- Microsoft Office (Word, Excel, PowerPoint and Outlook)
- Google Workspace (Drive, Gmail, Google Meet, Docs, Sheets, Forms and Slides)
- Adobe, Workday, Kronos, ADP
- EClinicalWorks (ECW), EMR / EHR
- PowerChart, Cerner
- Patient scheduling
- Vital signs monitoring
- Electrocardiography (ECG/EKG)
- Phlebotomy
- Laboratory specimen collection
- Clinical documentation
- Medical billing and coding
Certification
- CMA - Certified Medical Assistant - 2025
- BSL/CPR Certified 2025
- CNA - Certified Nurse Assistant - Dec 2011
- Infection / OSHA Control Education - Dec 2011
- HIV / AIDS Update Certification - Dec 2011
- Alzheimer's Disease Education Certification - Dec 2011
- Domestic Violence Education Certification - Dec 2011
Affiliations
- Member of The Humane Society
- Member of The ASPCA (The American Society for the Prevention of Cruelty in Animals)
- PETA (People or the Ethical Treatment of Animals
- Fundraised for The Humane Society 2019
- Fundraised for the ASPCA 2020
- Volunteered at Feed the Need
Timeline
Certified Medical Assistant II
Miami Neuroscience Institute, Baptist Health Brain and Spine Care
03.2025 - Current
Lead Certified Medical Assistant
Miami International Cardiology Consultants
09.2024 - 03.2025
Certified Medical Assistant
HCA Florida International Cardiology Consultants
03.2024 - 09.2024
MET, Merchandising Execution Team
Home Depot
06.2016 - 01.2024
Customer Service Representative
CVS Pharmacy
03.2015 - 12.2015
Certified Nursing Assistant
Private Duty
07.2012 - 01.2014
Customer Service Supervisor
Gold Palace Jewelers
03.2008 - 03.2010
Bachelors - Biology
FLORIDA INTERNATIONAL UNIVERSITY
Bachelors - Natural Applied Science (Medical Science)
FLORIDA INTERNATIONAL UNIVERSITY
Associate in Arts - (Pre-Veterinary Medicine)
MIAMI-DADE COLLEGE
High School Diploma -
MIAMI SUNSET SENIOR HIGH
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