Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Geeta Devi

Fresno,CA

Summary

Confident and reliable individual offering excellent communication and leadership skills and the crucial ability to operate in fast-paced environments. I am eager to leverage my transferable skill, such as my problem solving skill to quickly become an asset to your team.

Overview

2
2
years of professional experience

Work History

Costumer Care

Amazon
Newark, CA
10.2020 - 02.2021
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Encouraged repeat business by providing excellent customer care at all times.
  • Resolved customer service issues promptly while providing excellent customer care.
  • Maintained up-to-date knowledge of company's products, services and policies and procedures related to customer care operations.
  • Gathered customer feedback to improve the quality of customer care services.
  • Communicate with customer via chat.

Manager

Rubio's Coastal Grill
Fremont, CA
05.2019 - 10.2019
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted performance reviews for team members.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Monitored staff performance and addressed issues.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Education

Some College (No Degree) -

Ohlone College
Fremont, CA

Skills

  • Customer care
  • Leadership
  • Bilingual (Punjabi/Hindi)
  • Problem solving
  • Detail oriented
  • Completed diploma in Microsoft word,Powerpoint and Excel
  • Can use zoom and outlook
  • Eager to learn

Affiliations

I like to cook different cuisine.

I like to make things from scratch. For example i recently make eyeliner the ancient way.

Timeline

Costumer Care

Amazon
10.2020 - 02.2021

Manager

Rubio's Coastal Grill
05.2019 - 10.2019

Some College (No Degree) -

Ohlone College

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Geeta Devi