Geeta Mallick
East Meadow,NY
Summary
Dynamic AML and Financial Crime Compliance leader with a strong track record in building and scaling AML, Client Onboarding/KYC, and Brokerage Operations programs within fintech environments. Expertise in driving operational efficiencies, developing robust QA frameworks, and defining key performance indicators to enhance organizational performance. Proven ability to lead cross-functional initiatives that effectively reduce fraud risk while maintaining stringent regulatory compliance. Committed to fostering a culture of integrity and accountability in all aspects of financial operations.
Overview
22
22
years of professional experience
1
1
Certification
3
3
Languages
Work History
AML / Fraud Manager
Titan
03.2021 - 07.2025
- Built and scaled an end-to-end AML, fraud, and client onboarding program supporting brokerage operations and trading.
- Managed daily Client Onboarding, KYC, and AML investigation operations, supervising investigators and ensuring regulatory compliance.
- Developed SOPs and documentation across Client Onboarding/KYC, AML, and Trading operations.
- Defined and tracked KPIs to measure program performance and drive process improvements.
- Designed and implemented QA frameworks to improve accuracy and consistency of AML and identity verification investigations.
- Partnered with Compliance, Legal, Product, and Engineering teams to implement identity verification and AML models.
- Led integration of monitoring tools, increasing account auto-approval rates by 10% and reducing investigation turnaround times.
- Developed risk-based review processes covering transaction monitoring, OFAC, sanctions, PEP, and adverse media.
- Owned red flag escalation and SAR filing processes, improving efficiency and regulatory adherence.
- Built QA-driven training programs, achieving a 95%+ investigator pass rate.
- Reduced identity fraud and account takeovers by 97%, significantly lowering ACH fraud exposure.
AML & Fraud Escalations Analyst
Stash Capital
10.2017 - 03.2021
- Conducted AML and fraud investigations, including document reviews and identity verification.
- Developed SOPs and trained teams on escalations and high-risk case management.
- Investigated escalated fraud cases to assess customer and company impact.
- Collaborated with Risk, Compliance, Support, and Legal teams to address complex fraud issues.
- Monitored fraud trends to identify threats and recommended prevention strategies.
- Reported findings and escalated high-risk cases to management and authorities.
- Enhanced fraud escalation processes to improve resolution speed and effectiveness.
- Trained frontline staff on detecting and escalating potential fraud incidents.
Senior Escalations Customer Service Representative
Workstride
09.2013 - 10.2017
- Managed high-volume customer operations, resolving 700+ inquiries weekly while exceeding performance and quality targets.
- Served as a lead escalation point and mentor for complex cases, supporting team performance and consistency.
- Streamlined fulfillment and operational processes, reducing turnaround times from 48 hours to 24 hours.
- Supported enterprise client operations, including account setup, transaction verification, and invoicing.
- Partnered with leadership on process improvements that generated approximately $25K in quarterly revenue.
Office Manager / Administrator
Capstone Vision Foster Care Ltd.
01.2012 - 12.2012
Customer Service Officer
Vertex Data Science
12.2006 - 12.2011
Service Delivery Administrator
Education Development International PLC
05.2005 - 07.2006
Banking Associate
National Westminster Bank Plc
12.2003 - 10.2005
Education
Bachelor of Arts -
Bombay University
IndiaSkills
AML/BSA & Financial Crime Compliance
Client Onboarding
KYC/KYB
CDD/EDD
Transaction Monitoring
OFAC
PEP
Adverse Media
SAR Filing & Regulatory Reporting
Brokerage Operations
Risk-Based Reviews
QA Frameworks
Process Optimization
KPI Development
Program Metrics
Fraud & Identity Verification Controls
Audit Readiness
Regulatory Exams
Cross-Functional Leadership
Training
Team Management
Team leadership
Strategic planning
Decision-making
Customer relationship management (CRM)
Cross-functional teamwork
Documentation and reporting
Verbal and written communication
Risk management
Self motivation
Problem-solving aptitude
Multitasking Abilities
Positive attitude
Problem-solving
Analytical thinking
Analytical skills
Interpersonal skills
Attention to detail
Active listening
Training and development
Certification
Certified Anti-Money Laundering Specialist (CAMS)
Timeline
AML / Fraud Manager
Titan
03.2021 - 07.2025
AML & Fraud Escalations Analyst
Stash Capital
10.2017 - 03.2021
Senior Escalations Customer Service Representative
Workstride
09.2013 - 10.2017
Office Manager / Administrator
Capstone Vision Foster Care Ltd.
01.2012 - 12.2012
Customer Service Officer
Vertex Data Science
12.2006 - 12.2011
Service Delivery Administrator
Education Development International PLC
05.2005 - 07.2006
Banking Associate
National Westminster Bank Plc
12.2003 - 10.2005
Bachelor of Arts -
Bombay University
Earlier Experiences
- Office Manager / Administrator, Capstone Vision Foster Care Ltd. (UK), 2012-01-01, 2012-12-31
- Customer Service Officer, Vertex Data Science (UK), 2006-12-01, 2011-12-31
- Service Delivery Administrator, Education Development International PLC (UK), 2005-05-01, 2006-07-31
- Banking Associate, National Westminster Bank Plc (UK), 2003-12-01, 2005-10-31