Geeta Singh Aval
Avon,IN
Summary
Developed analytical and strategic planning skills in fast-paced, team-oriented environment. Effective at identifying inefficiencies and implementing data-driven solutions. Seeking to transition into new field, leveraging strong problem-solving and project management abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Capacity Management Analyst
Liberty Mutual
Indiana
11.2021 - Current
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business Short term planning sessions.
- Optimized project management practices by conducting comprehensive assessments of project plans and timelines, ensuring timely completion of deliverables without compromising quality standards or exceeding budgets.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Streamlined communication channels between departments by implementing efficient reporting structures that facilitated collaboration among teams.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
Business Analyst
American Express
India
05.2011 - 04.2020
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
Education
Bachelor in Commerce - Economics
Delhi University
New Delhi07-2007
Skills
- Stake holder management
- Capacity analysis
- Business process improvement
- Business analysis
- Business process mapping
- Creating project plans
- Requirement gathering and analysis
- Trend analysis
- Risk assessment
- Teamwork
Accomplishments
- Optimized Expanded PAG Service level by completing Skilling and routing strategy to load balance workload with accuracy and efficiency.
- Achieved stand alone $40000 cost saving for CRC by Collaborating and streamlining multiple projects during wfm excellence 2023.
- Fostered positive business result through effectively helping with Shrinkage database and sharing the insights with higher leadership.
Certification
- Six Sigma Certification
- Aspect Dialer Certified
Q4 Spotlight champion from WFM Excellence
Led WFM excellence for CRC . Conducted WFM excellence meetings by Engaging team for a growth mindset and having a business driven approach. Effectively tracked and completed all assign projects with business results. Our effort saved CRC $40000 of financial saving which was exceptional.
Languages
English
Full Professional
Timeline
Associate Capacity Management Analyst
Liberty Mutual
11.2021 - Current
Business Analyst
American Express
05.2011 - 04.2020
Bachelor in Commerce - Economics
Delhi University