GEETANJALIE BHOOLIE
Jamaica,USA
Summary
Customer service professional with significant experience in delivering effective solutions and enhancing customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and adaptability to meet evolving needs. Reliable and results-driven, with proven ability to balance multiple priorities and drive positive outcomes.
Overview
11
11
years of professional experience
Work History
Ocean Import - Customer Solutions Specialist
EFL BLOBAL USA
02.2022 - Current
- Coordinating and tracking shipments to ensure timely arrival of goods.
- Working closely with overseas agent, customs agents, warehouse staff, shipping companies, and clients.
- Communicating effectively with overseas agent in the bookings and the customer for approval on the bookings.
- Keeping accurate records of all imports and shipments.
- Make sure ISF is filed on time.
- Reviewing shipping documents, including bills of lading, packing lists, and commercial invoices.
- Manage and update import documentation and records.
- Send arrival notices, delivery orders and make payment for any charges due on shipments.
- Follow up with broker for customs release.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Quote customers on delivery rates.
- Coordinating with trucker on deliveries and ensure sure delivery is done in a timely manner.
- Communicate with clients about the status of their shipments.
- Billing customers and send invoices.
- Resolving any issues that arise during the import process.
- Using the program Cargo wise on a daily base.
Air and Ocean Import & Customs Brokerage
Associated Global Systems
12.2019 - 01.2022
- Prepared required documents for customs clearance
- Assisted customers with day to day logistics activates required for the transportation of cargo via airfreight and ocean
- Open Shipments files using Aspin software
- Track and monitor incoming shipments
- Arrange delivery of shipments to customers through local trucker, FedEx and forward air
- Communicate with customers on a daily basis, updating on the ETA and ETD of shipments
- Answer all incoming calls and emails
- Bill and invoice all clients using ASPIN
- Filing ISF using the International trade systems software
- Communicate with customs broker, provide and review tariff numbers
- Perform Administrative tasks: copying, filing, faxing and scanning
Air & Export Office Agent
MSN Air Service
03.2018 - 11.2019
- Preparing of Import documents for customers
- Transmission of Import flights to ACE system
- Communication with customs via phone and emails
- Processing and filing documents for accounting and office use
- Checking the daily inventory list
- Obtaining US customs and border protection clearance before releasing shipments
- Completing of airway bill capturing, manifesting and preparing flight pouch for all shipments
- Check TSA cargo security list to ensure all shipments accepted are on the list
- Pleasantly deal with customers to ensure satisfaction
Receptionist
Citi Abstract
01.2017 - 03.2018
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Monitors premises, screened visitors, updated logs and issued passes to maintain security
- File and maintain records
- Schedule appointments and update appointment calendars
- Directed incoming calls to internal personnel and departments
Teacher
Ministry of Education
09.2014 - 12.2016
- Establish and enforce rules for behavior and procedures for maintaining order among students
- Assign and grade class assignments
- Prepare objectives and outlines for course of study, following curriculum guidelines
- Attend staff meeting and serves on committee, as required
- Major in Principles of Business
- Preparation of the school's financial statement
Education
Business Administration -
Guyana Business School
Guyana06-2013
Skills
- Customer solutions
- Problem solving
- Technical support
- Client interaction
- Communication skills
- Product knowledge
- Service quality
- Multitasking
- Calm and professional under pressure
Timeline
Ocean Import - Customer Solutions Specialist
EFL BLOBAL USA
02.2022 - Current
Air and Ocean Import & Customs Brokerage
Associated Global Systems
12.2019 - 01.2022
Air & Export Office Agent
MSN Air Service
03.2018 - 11.2019
Receptionist
Citi Abstract
01.2017 - 03.2018
Teacher
Ministry of Education
09.2014 - 12.2016
Business Administration -
Guyana Business School
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