Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
Generic

Geeta Sesha Chaitanya

Salt Lake City,UT

Summary

Consultant with over 15 years of experience in Microsoft technologies, including Dynamics 365, Microsoft Azure, Project for Web, Project Online, Power BI, SSIS, SSRS, and SQL, Power Automate. Skilled in deploying and overseeing Dynamics 365 solutions to enhance sales and marketing efficiency, boost customer interaction, and fuel business expansion. Consistently delivered high-impact projects, fine-tuned CRM systems, and spearheaded multidisciplinary teams to achieve outstanding results. Adept at working closely with stakeholders to gather business requirements and develop tailored technical solutions that meet their needs. Proven ability to thrive in both independent and team-based settings, juggling multiple tasks and accommodating diverse time zones with ease. Possesses exceptional communication and interpersonal skills, with a strong background in managing client relationships and fostering long-term partnerships. Proficient in developing and integrating custom functionality using JavaScript, C#. Adept at collaborating with cross-functional teams to assess business needs and deliver tailored solutions that improve organizational processes. Recognized for expertise in creating and managing custom activities, workflows, and plugins. Certified Dynamics 365 Developer Associate with a proven record of successfully completing projects and enhancing system performance. A dedicated professional passionate about generating innovative ideas and staying current with market trends. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dynamics 365 Consultant

Accenture
01.2014 - Current
  • Contributed to user requirements development, documentation of findings, and organization and management of user acceptability testing sessions in addition to working on business process analysis
  • Proficiency in developing SharePoint applications with Power Platform's built-in features
  • Participated actively in system implementation and maintenance while working on software development, with emphasis on MS Dynamics Platforms
  • Implemented efficient scheduling algorithms within Dynamics 365 Field Service to optimize resource allocation, minimize travel time, and improve first-time fix rates
  • Utilized mobile capabilities of Field Service to enable real-time dispatch updates, ensuring technicians have latest information and maximizing service efficiency
  • Streamlined scheduling processes by integrating Dynamics 365 Field Service with existing calendar systems or appointment booking tools
  • Implemented ITIL best practices within Dynamics 365 to streamline customer service incident management processes (incident creation, categorization, routing, resolution)
  • Comprehensive understanding of underlying data model and MS Dynamics CRM Architecture, which adds to deep comprehension of complexities of platform
  • According to specifications, created and designed unique entities, views, forms, fields, sub grids, and tabs
  • Using BRD and TSD documents as guide, created training materials for group
  • Outlook, SharePoint, and DocuSign were integrated with Dynamics 365
  • Created specialized plugins in accordance with specifications
  • Developed several security positions and worked on business process processes
  • Proficiency with Power Automate and Power BI, as well as Microsoft Teams and Power Platform application
  • Proficient in tools and languages used in front-end development
  • Proven ability to interact with clients, engage in formal project documentation, and successfully communicate complex technical solutions to non-technical audiences through written and vocal communication skills
  • Ensured optimal availability and uptime by managing and monitoring Azure infrastructure for insurance client
  • Created and maintained comprehensive project documentation, including project plans, status reports, and meeting minutes
  • Developed and managed project schedules, ensuring timely completion of tasks and milestones
  • Coordinated allocation of resources and tracked project expenditures to ensure alignment with budgets
  • Acted as liaison between project managers, team members, and stakeholders, facilitating clear and effective communication
  • Organized and facilitated project meetings, including kick-off meetings, progress reviews, and post-project debriefs
  • Identified potential project risks and assisted in developing mitigation strategies to minimize impact
  • Involved in initial stage of requirement gathering and provided best fit solution to automate cloud data migration using Azure data factory
  • Designed Power App for client onboarding that automates data collection for client information, project specifications, and documents
  • Developed Power App for project management that enables consultants to quickly and easily create, view, and amend timelines, milestones, and project data
  • Integrated Power BI to provide real-time project data and dynamic visualizations that improve decision-making
  • Developed numerous automation projects and used Power Automate to effectively integrate various Microsoft programs
  • To ensure coherent and consistent environment, Power Automate was used to integrate diverse systems to Power Platform apps
  • Extensive testing was carried out to confirm efficacy of Power Automate integrations, including unit and integration testing.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Conducted regular reviews of operations and identified areas for improvement
  • Created and managed project plans, timelines and budgets
  • Collaborated with teams to define, strategize, and implement marketing and web strategies
  • Educated staff on organizational mission and goals to help employees achieve success
  • Developed effective improvement plans in alignment with goals and specifications
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Observed packing operations to verify conformance to specifications
  • Gathered, organized and input information into digital database
  • Maintained database systems to track and analyze operational data
  • Evaluated customer needs and feedback to drive product and service improvements
  • Devised and implemented processes and procedures to streamline operations
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Collected, arranged, and input information into database system
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Supported creation of detailed, technical financial models to value potential acquisition targets
  • Generated reports detailing findings and recommendations
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials

Project Analyst

N-Axis Software Technologies Pvt Ltd
10.2008 - 12.2013
  • Designed, installed and configured enterprise-class SharePoint 2007/2010/2013 environments per client requirements
  • Installed and configured following server applications: Windows Server 2008 R2, SharePoint 2010 Enterprise, SQL 2010, MS Project Server 2007/2010, and Windows Azure Workflow Server incl
  • Service Bus, and Office
  • Configured SharePoint services, including SQL Analysis and Reporting Services to enable business intelligence / Performance Point, Excel Services.
  • Power Pivot and Power View, Access Services 2010, Enterprise Search, User Profile Services for new social experience, BCS, Visio Graphics, and Word Automation
  • Responsible for monitoring SharePoint timer, search services, IIS, Disk Space and CPU usage using Systems Center 2010
  • Supported vendor team with their efforts surrounding Nintex integration, Configured and maintained term store, and helped with search features
  • Provided technical expertise in identifying, evaluating, and developing effective solutions in SharePoint that met line of business requirements
  • Planned and led migration efforts for three production SharePoint farms from 2007 to 2010
  • Produced pre-migration assessment and UAT plans
  • Installation included gathering of all system requirements, analysis of all current development and production tiers in farm
  • Configuration of SQL and Analysis services, complete installation of Project Server binaries into existing SharePoint deployment, applied all cumulative updates as needed
  • Creation of Project Server service application, setup Project Server web application, create separate Project Server Web App site collection, Create Confidential instance, configure Project Server for SharePoint permissions mode, install and configure Workflow Manager
  • Setup cube building service, build OLAP cubes, create and setup appropriate access groups to Project Server BI, setup and configure
  • Lead meetings with key business leaders to gather and coordinate end-user requirements to determine best portal solution for business needs
  • Prepared Project Management flows for clients
  • Customizing EPM Portal as per requirements given by clients
  • Created Project Templates for different Network elements like (Radio, Core, VAS, IN, B&CCs, SDP, OTA, VSMSC, GGSN, EIR etc.)
  • Designed Resource Break down structure (RBS) by taking inputs from employees
  • Deployed Demand Management Dynamic Workflow and modified it as per customer
  • Given 3 level of training to employees in different regions on utilization of Project Server 2010
  • Implemented and installed Project Server 2010 in both South and North Zones
  • Displayed SSRS reports on EPM portal using Report Builder
  • Given training on Report generation using OLAP Database
  • Captured Master Data by using SharePoint Lists
  • Status reporting to senior Management and Update daily, weekly or monthly trackers with project updates.

Education

BBA -

Acharya Nagarjuna University
Vijayawada
06.2007

Skills

  • C#Net
  • Rest API
  • JavaScript
  • SQL Server
  • Azure SQL
  • MySQL
  • CDS/Dataverse
  • GIT Hub
  • Azure DevOps
  • Power BI
  • SSRS
  • SSIS
  • Azure Data Factory (ADF)
  • Logic Apps
  • Azure Data Lake

Certification

  • Microsoft Power Platform Fundamentals, 34F626-532W95
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM), 7C939A-40M35F
  • Microsoft Certified: Dynamics 365 Customer service Functional Associate, 7485BF-428M0E
  • Microsoft Certified: Power BI Data Analyst Associate, 5A6462-8ED92D
  • Microsoft Certified: Azure Administrator Associate, C8FE52-S4CEEE
  • Microsoft Certified: Microsoft 365 Fundamentals, D8B2FA-FF5C31
  • Microsoft Certified: Cloud Platform Solutions Associate, F2Y534-1A46F0

Affiliations

  • Microsoft Certified: Cloud Platform Solutions Associate
  • Microsoft Power Platform Fundamentals
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Microsoft Certified: Dynamics 365 Customer service Functional Associate
  • Microsoft Certified: Power BI Data Analyst Associate
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Microsoft 365 Fundamentals

Timeline

Dynamics 365 Consultant

Accenture
01.2014 - Current

Project Analyst

N-Axis Software Technologies Pvt Ltd
10.2008 - 12.2013

BBA -

Acharya Nagarjuna University

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Geeta Sesha Chaitanya