Geetha Ganesan
Huntersville,NC
Summary
Experienced program and people manager manager with a proven track record in effectively leading teams and achieving operational excellence. Adept at implementing strategic initiatives to drive productivity and efficiency and improve outcomes. Demonstrated expertise in problem-solving and decision-making, consistently delivering innovative solutions to complex challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager II, Program Management
Amazon.com
09.2022 - Current
- I people manage two Learning Tech PMs, who are positioned as center of excellence for Learning products for Learning Design team
- I also people manage four Learning Experience Designers (LXD) by coaching them on problem-solving oriented approach to determine learning solutions
- I strategize roadmap and content strategy for the business verticals I own
- Program managed Registration and Compliance Operations (RCO), Risk and Compliance Solutions (RCS) training program
- The training is published for investigators who investigate cases for sellers who sell on Amazon
- This includes all regulated entities and countries across the globe
- Worked cross functionally with Learning Tech Operations (LTO) and Learning Experience Design team to scope, prioritize incoming projects and deliver them on time
- Documented new processes and workflow and share updated with the senior management team
- Create automated dashboard to report on all open projects, priority, timelines
- Owned training approval process for all RCO (SAM, KYC, Screening, BAP, IPV, SIV) and RCS training content
- Supporting ongoing 3 Year Vision for the business to strategically influence teams to support the incoming changes to Operations and Global Process Owner
- Supported team and org communications like sending monthly newsletters, launch announcements, reporting data in monthly business or performance reviews
- Partnered with Global Standards and Compliance team to create the training strategy and launch roadmap
- Worked with LTO team to create standard and efficient processes for audience/ assignment workstream and reporting training data for Compliance and/ or Legal Audits
- Improved processes by creating RACI and process workflow to align partner teams by defining their roles and responsibilities
- Created and automated reporting process by publishing Quicksight dashboard for internal team and stakeholders
- This reduce the turn around time to less than day from couple weeks when responding to audit requests
- The dashboard also mitigated manual reporting process and helped LTO to maintain the data pipeline within 15mins per week reducing the time by 60%
- Led Workfront Program Management tool migration from Jira for all LXD verticals in Selling Partner Services Org
- Worked as consultant/ superuser representing LXD team as part of migration
- Documented process workflows, SOPs, recorded videos and hosted training sessions on Workfront admin tasks for the org.
Program Manager II
Amazon Web Services
08.2020 - 08.2022
- Led a team of two, that provides Learning Management Systems (LMS) (powered by Cornerstone) consultation to various teams across the Data Center Learning organization that trains Data Center employees
- Responsible to define, recommend, implement best scalable solutions to meet learning and business needs using our LMS/ learning tech solutions
- Evaluated the current LMS processes and identifying areas of improvement
- Provide solution that enable us to ensure downstream data flow is consistent and clean
- This helps automate reports and dashboards without major data clean up required
- I train and mentor stakeholders/ business partners on how to use the system efficiently
- Create and update process workflow to include new product releases from 3P vendor or internal team
- Created job aids, videos, and hosted office hours to enable teams to better self-service LMS
- I also partner with Content Management team to integrate CMS (internally built) with LMS
- Worked with Business Intelligence Engineer (BIE) to define downstream data and logic for automation
- Worked with BIE to automate processes using APIs
- Partnered with training design and delivery team to automate learner enrollment for all trainings, maintain catalog, and provide data to make decisions on training efficacy
- Provided reporting on the effectiveness of the training (such as learner ratings and feedback, evaluations, and L2 assessment reports)
- Designed metrics report for leadership that publishes overall program performance for New Hire onboarding journey using data visualizations
- This reduced time to create reports by 30%
- Evaluating learning experiences/ quality assurance and make recommendations for continuous business process improvement
- Was able to bring down assignment issues by 40% in Data Center Global Services team
- Implemented methods to inspect, test, and evaluate the launch of large training projects (such as new hire training) prior to release
- Leveraged project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations
- Leveraged data to recommend re-evaluation of training development/ deployment processes to remediated quality issues.
Training Specialist II
Duke Energy Corporation
08.2019 - 01.2020
- Served as the LMS Super User for Human Resources
- Partnered with HR Operations and LMS product team to understand the functional roadmap for the Cloud based LMS releases
- In turn, identified opportunities for LMS system optimization
- Worked with cross functional and technical teams to analyze and update current integration code logic, so the logic aligns to business needs
- Led delivery of Enterprise Security trainings in LMS using enhanced features and helped mitigate product issues
- Automated reports from Cornerstone to mitigate data issues in the integration with Workforce Hub.
Business Analyst/ LMS Implementation Specialist
Duke Energy Corporation
08.2018 - 08.2019
- Contracted with Duke Energy Corporation for their Cornerstone (CSOD) LMS Implementation
- Worked with cross functional and technical team on data migration, production deployment, creating governance model, and supporting learning administrators to transition to new LMS
- Program managed NERC CIP, business unit for migration of new LMS
- Mapped and created business process improvements using Visio to mitigate gap and help with downstream integration to track compliance
- Led various workstream of LMS for easy transition and training for learning admins
- Facilitated tech changes and updates
- Created and maintained system documentation and provide training and support to learning admins
- Manage security roles and permissions for administrators and others in Cornerstone
- Performed upstream, Workday HRIS integration testing with CSOD
- Also, performed UAT, Regression and Performance testing for CSOD
- Leveraged HP ALM for defect/ product management
- Experience in testing/ reporting from Internal Server (Workforce Hub) to validate the integration between Cornerstone and hub
- Advanced knowledge of creating and automating reports in CSOD including Standard, Custom and Reporting 2.0
- Experience in creating charts and dashboards for data visualization in CSOD
- Analyzed the impact of new CSOD product releases and worked to enhance the business processes
- Created job aids, videos for learners, managers and admins.
LMS Administrator for Cornerstone Implementation Project
Volt Workforce Solutions
04.2018 - 07.2018
- Contracted with BIOMERIEUX Inc
- For their Cornerstone LMS Implementation with Customer Education team
- Performed UAT testing by creating & executing verification test scripts for both browser and mobile devices along with production set up and SOPs
- Experience with Articulate - Storyline for editing brand logo and rendering it into SCORM.
LMS Administrator & Training Coordinator
Acculogix Software Solutions
02.2016 - 08.2017
- Contracted with Goldman Sachs & Company with their HCM team for managing internal trainings and LMS (Host: Cornerstone)
- Responsible for the administration and development of LMS System along with reporting using SAP Business Objects
- Also, served as technical support contact for all users/ learning admins of the LMS
- Supported companywide New Hire Orientation, Leadership and Technology trainings
- Assisted with Software deployment for technology trainings (Hadoop, Spark, Apache)
- Led vendor management workstream for domestic and international vendor payments.
Senior Process Associate
Accenture
09.2014 - 02.2016
- Collaborated with the client Cisco, San Jose (Host: SABA LMS) for the administration and development of LMS System
- Along with that, administered reports to track success criteria
- Hosted trainings in WebEx meeting and training center and assisted trainers with software and logistics needs
- Leveraged Incident Management Systems (BMC Remedy) to resolve learner and admin queries
- Won Numero Uno award for February and July 2015.
Education
Bachelor of Science - Electronics And Communication Engineering
Anna University
Chennai, India05.2014
Skills
- Basics of SQL
- QuickSight
- Articulate 360
- Adobe Workfront
- HTML5
- MS Visio
- Good understanding of SCORM, xAPI and AICC packages
- Learning Management Systems: Cornerstone on Demand, Sumtotal, Intellum, SABA, SuccessFactors, Docebo
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
Educationcertification
- Google’s Data Analytics Certificate, No expiration date, 2023
- SQL Bootcamp Certificate on Udemy, No expiration date, 2022
- Learning and Development certificate from UNC Charlotte, No expiration date, 2019
- Bachelor’s in Electronics and Communication Engineering, 2010, 2014, Anna University, India
Linkedinprofile
https://www.linkedin.com/in/geetha-ganesan-926457112
Certification
Google’s Data Analytics Certificate, 2023 - No expiration date
SQL Bootcamp Certificate on Udemy, 2022 - No expiration date
Learning and Development certificate from UNC Charlotte, 2019 - No expiration date
Timeline
Manager II, Program Management
Amazon.com
09.2022 - Current
Program Manager II
Amazon Web Services
08.2020 - 08.2022
Training Specialist II
Duke Energy Corporation
08.2019 - 01.2020
Business Analyst/ LMS Implementation Specialist
Duke Energy Corporation
08.2018 - 08.2019
LMS Administrator for Cornerstone Implementation Project
Volt Workforce Solutions
04.2018 - 07.2018
LMS Administrator & Training Coordinator
Acculogix Software Solutions
02.2016 - 08.2017
Senior Process Associate
Accenture
09.2014 - 02.2016
Bachelor of Science - Electronics And Communication Engineering
Anna University
Similar Profiles
Isaac KoduahIsaac Koduah
Warehouse Operative at Amazon.comWarehouse Operative at Amazon.com
Shiva Kumar GaikwadShiva Kumar Gaikwad
Senior Customer Relationship Executive at Amazon.comSenior Customer Relationship Executive at Amazon.com
Jeanine TaylorJeanine Taylor
MANAGER II, L5/AZA7 at AMAZON.COMMANAGER II, L5/AZA7 at AMAZON.COM
Donald McCabeDonald McCabe
Project Manager Central RME at Amazon.comProject Manager Central RME at Amazon.com
Christye ColladoChristye Collado
Home Health Caregiver at Visiting AngelsHome Health Caregiver at Visiting Angels