Geetha Mateti
Plano,TX
Summary
A Qualified MCA graduate with 15+ years of experience in Software Industry. Have good Technical skills in Core Java, J2EE, (Servlets, JSP’s, JSF’s, JDBC’s), Springs, PL/SQL, postgress, HTML, CSS, along with knowledge on Functional and system testing of the application. A Self-starter, software engineer with excellent problem solving skills; strong interest in new technologies and quick learner; talent to work well under pressure and to manage several issues concurrently with expertise in quick problem analysis.
Experienced in taking applications from conceptual stage to final installation and successful delivery to the end user. Ability to keep track of whole picture while working out details. Adapt quickly to new and on-going projects. Comfortable as a team member, as an individual contributor and able to handle projects as tech lead. Experience in working in an offshore and onshore delivery model.
Sun Certified Web Component Developer and Sun Certified Java Professional and AWS cloud developer from Amazon.
Work Experience and domain knowledge in Retail, Telecom & Finance. Resourceful Support Lead known for high productivity and efficient task completion. Excel in communication, problem-solving, and adaptability, ensuring seamless support experiences and team cohesion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Production Support Lead
Tata Consultancy Services
04.2016 - Current
- System/ Data Issue Analysis
- Provided technical guidance to team members on troubleshooting customer issues.
- Crafted compelling problem scenarios
- Verified consistency of error reproduction
- Handled production support efficiently.
- Created and maintained up-to-date documentation of support procedures.
- Ensured comprehensive case documentation for quality control
- Performing functional and system testing, along with regular updates to ALM and JIRS, as part of UAT test for the bug fix.
- Replication of incidents and troubleshooting all related issues, functional scenarios, and updates to ServiceNow.
- Engaged in team discussions during sprints
- SIMS stands for Store Information System, used as a desktop application by store co-workers to rent any item to the customer through an agreement creation.
- It consists of several modules like Agreement, customer, payment, inventory, cash management, reports, account management, etc.
- This project will involve a support effort of around seven person-years spread over a period of two calendar years.
- The project team consists of 12 members.
Support Executive
Tata Consultancy Services
07.2015 - 03.2016
- Monitored system performance daily, along with server resources and key processes.
- Conducted regular data backups
- Conducted thorough investigations of data anomalies
- Enterprise Transload is a process through which the transaction-related data of stores is received from various POS systems.
- This project will involve a support effort of around four person-years spread over a period of two calendar years.
- Coordinated activities among four team members
Bug Fix and Performance Tester, UAT Support and POC for testing progress
Tata Consultancy Services
04.2015 - 06.2015
- Develop code to Bug fixes and reported defects
- Develop test cases and prioritize testing activities
- Execute all the test case and report defects, define severity and priority for each defect
- Carry out regression testing every time when changes are made to the code to fix defects
- Michaels Stores, Inc., together with its subsidiaries, is the largest arts and crafts specialty retailer in North America
- The primary objective of the Retek Technology Refresh project is to replace the existing middleware with TIBCO ESB
Module Developer, Support and Tester
Tata Consultancy Services
12.2012 - 07.2014
- Facilitated effective requirement-gathering sessions
- Conducted detailed evaluations of system requirements
- Spearheaded design and construction projects
- Monitored system performance and server resources daily
- Resolved numerous issues concerning data integrity
- Assigned severity and priority levels to each defect identified
- Enabled streamlined price configuration for items sold through JC Penney's e-commerce platform
- Developed concept of coupon inclusion and exclusion
Module Lead and Developer
Tata Consultancy Services
07.2012 - 12.2012
- Requirements study and System Analysis
- Design and Construction
- Was involved in understanding various Functional flows and coordinating the same to the team in fixing /replicate the issues
- Design documents preparation, writing Test-cases and Creation of Traceability and TCM Sheets
- Interacting with UI team (iOS developer team) and coordination testing
- MPOS is a mobile application offering store specific services to customers in a retail store
- This project will involve a development effort of around six person- years spread over a period of two calendar year
Production Support Executive
Thirdware Solutions Private limited
05.2011 - 06.2012
- Daily system monitoring, server resources, systems, and key processes, etc.
- Managed daily backup processes efficiently
- Resolved data discrepancies promptly
- Enhanced EPDF application's ability to retrieve inbound raw text data and PDF documents from active feeder systems
- Coordinated extended support initiative across two calendar years
Developer
Cognizant technology services
Hyderabad, India
01.2010 - 03.2011
- Requirements study and System Analysis
- Producing detailed specifications and writing the program codes
- Testing the changes in lower environments before going live
- OSBN Apply site provides the facility of Applying for Cards/Products online for Small Businesses
- This project will involve a development effort of around four person- years spread over a period of two calendar year
Programmer
Cognizant technology services
Hyderabad, India
12.2007 - 12.2009
- Performed in-depth analysis of current systems
- Developing precise specifications alongside coding programs
- Validated updates in non-production settings prior to deployment
- Revamped layout and features for Card Center
- Contributed to project demanding three person-years of effort across a span of two years
Education
Masters (MCA) - Computers Applications
Osmania University
Hyderabad, Telangana, India01.2007
Skills
- Collaborative Team Coordination
- Data Gathering
- Technical Assessment Skills
- Code Troubleshooting
- Customer Service Optimization
- Problem-Solving Expertise
- Troubleshooting and diagnostics
- Technical assistance
Accomplishments
- Seamless Transition from existing desktop based POS to web POS with cloud services and API.
- Internal RIO certification on Production support process
- Several appreciation notes from Clients.
Certification
- Java and web developer certifications
- Aws Cloud developer certification.
- Artificial Intelligence and Prompt Engineering Level 1
Languages
English
Professional
Hindi
Professional
Tamil
Professional
Value Additions
- Volunteer Work, Weekend Availability , Extended hour support and flexible timings.
References
References available upon request.
Timeline
Production Support Lead
Tata Consultancy Services
04.2016 - Current
Support Executive
Tata Consultancy Services
07.2015 - 03.2016
Bug Fix and Performance Tester, UAT Support and POC for testing progress
Tata Consultancy Services
04.2015 - 06.2015
Module Developer, Support and Tester
Tata Consultancy Services
12.2012 - 07.2014
Module Lead and Developer
Tata Consultancy Services
07.2012 - 12.2012
Production Support Executive
Thirdware Solutions Private limited
05.2011 - 06.2012
Developer
Cognizant technology services
01.2010 - 03.2011
Programmer
Cognizant technology services
12.2007 - 12.2009
Masters (MCA) - Computers Applications
Osmania University
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