GEETHANJALI SIVAGNANAM
Summary
Experienced and strategic Application Support Engineer with 6.5 years of expertise in troubleshooting and resolving application issues and performance deficiencies. Skilled in providing comprehensive support for various desktop and mobile applications. Committed to educating customers on proper app usage and addressing problematic behaviors within assigned software titles. Possesses a strong ability to identify and document complex software problems and their underlying causes. Proficient in designing test plans and procedures, as well as training newer colleagues. Actively participates in design reviews to provide early input on functional requirements and potential problems in tools such as Metastorm, IBM BPM Websphere, and Pega PRPC.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Software Test Engineer
BNP PARIBAS, UK
03.2012 - Current
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Built automated test scripts to handle repetitive software testing work.
- It also includes role based testing for different users and user groups involved in the Policy management system
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Optimized test cases to maximize success of manual software testing.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Software Test Engineer
CVS CAREMARK USA
08.2011 - 01.2012
- Developed Test plan, test design and test execution of the NL Pemsa application in both English and Dutch
- Responsible for Test Execution involves the entire process flow of the Policy management system and its sub flows and the correspondences and email alerts that are sent at different stages in Dutch
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- It includes testing the transactions in the system through CODA interface
Application Support Engineer
FOREST LABORATORIES, USA
01.2010 - 08.2011
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Hands on experience in L3 and L2 support and maintenance of business applications under client server environments.
- In-depth understanding of monitoring application Performance while contributing to the change management basis the client's feedback/requests
- Proven skills in managing escalations, incidents, and tickets by setting the priorities right by conducting RCAs for recurring issues for permanent resolution.
- Proficient in conveying technical plans, requirements, features & solutions to the business at large with ease of understanding, as well as a robust technical understanding of the underlying application which underpins the delivery of corporate solutions.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Performed root cause analysis of reported issues to enact corrections.
- Possess in-depth knowledge of three applications, addressing emergent issues and introducing/adapting to proactive changes to enhance the stability of corporate systems.
- Demonstrable experience in supporting the 24x7 application, resolving daily defects faced by the application users all over the world and managing a large number of complex technical issues.
- Competency in PL/SQL, JIRA and deploying code in production and test environments.
- Managed, coordinated, and implemented software upgrades, patches, & hot-fixes on Java, Oracle 11g applications, servers, and Database.
- Client-centric professional with collaborative skills to provide production support.
- Work with various stakeholders & cross-functional teams to during business impacting changes.
- Supported application, resolving the daily defects faced by the application users all over the world.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Software Developer
UST GLOBAL
01.2008 - 01.2010
- Involved in testing the Aggregate spend solution developed in Metastorm V9.0
- The data for the aggregate spend solution is obtained from various sources which is translated into an XML
- Testing includes validation of the data, validation of the Grants and the amount spends
- Involved in test planning, test design, and test execution and test summary
- Test Execution involves testing the Benefit verification process flow and the sub processes that are triggered based on the parent flow
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Developed software for desktop and mobile operating systems.
- Participated in software field testing to verify performance of developed projects.
- Translated customer requirements into written use cases.
- Updated old code bases to modern development standards, improving functionality.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Education
Bachelor of Engineering in Computer Science -
Anna University
Skills
- Linux
- IBM BPM and Metastorm BPM
- Pega Rules Process Commander
- HTML, XML
- DB,2, Oracle
- Eclipse, Microsoft Visio and Microsoft Project
- Java and JavaScript
- AppDynamics
- Software development lifecycles
- Manual and automated testing
- Bug tracking
- Diagnostic protocol development
- Risk assessment
- Incident and Problem management
- Technical troubleshooting
- Performance analysis
- Disaster recovery
- Cross-functional coordination
Certification
- IBM BPM websphere Lombardi edition V7.1
- Foundation level External Examination (ISTQB)
Additional Information
I took a carrer break for personal reasons to support my family through fertility treatment, Everything was successful, and i now have a four year old child. Im ready and excited to resume my carrer.
Personal Information
- Legally Authorized to work in the UK without the need for sponsorship.
- Available for Immediate start.
Timeline
Software Test Engineer
BNP PARIBAS, UK
03.2012 - Current
Software Test Engineer
CVS CAREMARK USA
08.2011 - 01.2012
Application Support Engineer
FOREST LABORATORIES, USA
01.2010 - 08.2011
Software Developer
UST GLOBAL
01.2008 - 01.2010
Bachelor of Engineering in Computer Science -
Anna University
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