Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Geethika Appidi

Westfield,WI

Summary

IBM Maximo Consultant with expertise in project management and process optimization. Proven ability in stakeholder engagement and report preparation, delivering actionable insights that enhance service delivery. Strong track record of maintaining client relationships and driving project success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IBM Maximo Consulatant

Honeywell
Westfield , IN
06.2023 - Current
  • Prepared detailed reports summarizing findings and recommendations.
  • Conducted market research to identify trends and opportunities for clients.
  • Facilitated workshops to gather stakeholder feedback and insights.
  • Collaborated with teams to implement process improvements for efficiency.
  • Analyzed client needs to develop tailored consulting strategies.
  • Assisted in project management tasks to ensure timely delivery of services.
  • Developed training materials to support client onboarding processes.
  • Maintained relationships with clients through regular communication and updates.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.

Salesforce Administrator

Honeywell
Westfield, Indiana
06.2021 - 05.2023
  • Administer Salesforce platform for user management and data integrity.
  • Customize Salesforce applications to meet business requirements and enhance functionality.
  • Provide training sessions for end-users on Salesforce best practices and features.
  • Maintain system documentation, including user guides and process flows for reference.
  • Generate reports and dashboards to support decision-making across departments.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Created reports and dashboards in Salesforce to meet business requirements.
  • Customized sales process flows using Process Builder and Flow Builder based on user needs.
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
  • Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
  • Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
  • Developed workflows for automated lead routing, lead escalation and email alerts.
  • Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
  • Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.

  • Reviewed customer contracts for accuracy prior to signing off on completion of job order.
  • Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
  • Scheduled preventive maintenance visits to ensure optimal performance of equipment in the field.
  • Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

JNTU
Hyderabad
05-2013

Skills

  • Market research and analysis
  • Salesforce management
  • Report creation
  • Process optimization
  • Project coordination
  • Customer relationship management

Certification

  • Certified Salesforce Administrator
  • Certified Salesforce Platform Developer-1

Timeline

IBM Maximo Consulatant

Honeywell
06.2023 - Current

Salesforce Administrator

Honeywell
06.2021 - 05.2023

Bachelor of Science - Electrical, Electronics And Communications Engineering

JNTU

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