Summary
Overview
Work History
Education
Skills
Timeline
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Gabrianna Vega

North Las Vegas,NV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Leisure Travel Consultant

Tanya's Travel And Tours (Independent Contracting)
04.2020 - Current
  • Arranged travel accommodations for groups, couples, and special needs clients.
  • Advised customers on necessary travel documents including passport page and date of expiration requirements; visa entry, exit and transit requirements for each destination.
  • Provided customers with best deals and well-researched travel options with contracted and negotiated rates
  • Provided exceptional customer service to new and existing clients, which helped build and keep lasting relationships with new and frequent travelers.
  • Use multiple GDS operating systems to include; Sabre(RED), Amedeus, and Travelport+
  • Maintaining active knowledge of airline cancellation, change and refund policies
  • Routinely contacting hotels for accurate availability and specialty concierge requests

Senior Analyst

Point Pickup Technologies
11.2020 - 10.2022
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Identified and resolved problems through root cause analysis and research.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Supported customers by answering questions and guiding end-use.
  • Maintained user confidence and protected operations by keeping information
    confidential.
  • Determined response to effectively deal with emergencies, accidents and breakdowns.
  • Analyzed client orders and deadlines with available driving personnel to plan and
    execute assignments.
  • Evaluated problematic conditions to resolve issues and optimize service levels.
  • Developed action plans with driving personnel to reduce service failure.
  • Prioritized work based on business demands and delivery times.
  • Exceeded specific team goals, partnering with staff to share and implement best
    practices.

Lead Transportation Dispatcher

Omni Limousine
12.2015 - 11.2020
  • Handled incoming calls and emails from customers regarding issues with transportation.
  • Checked that each scheduled route was appropriately covered by chauffeurs.
  • Monitored and tracked status of chauffeur in route to confirm on-time pickup.
  • Reviewed paperwork and contracts prior to dispatching chauffeurs to support accuracy and clarify understanding of details.
  • Effectively resolved complaints by working closely with customers, managers, and
    chauffeurs.
  • Spoke with customers to ensure that expectations had been met or exceeded.
  • Utilized active listening and intelligent open-ended questioning to help build lasting
    relationships with customers.
  • Planned, assigned and directed over 30 fleet drivers to promote successful
    transportation and excellent customer service.
  • Set schedules, implemented new policies and worked with managers to optimize
    operational procedures and establish clear objectives.

Food and Beverage Cashier

Wynn Las Vegas
02.2014 - 10.2016
  • Provided correct change to customers while following cash handling policies and procedures.
  • Accepted transaction payments, making change for cash payments, processing credit
    cards, debit cards and gift cards, and gave receipts to customers for signatures.
  • Processed all sales transactions accurately and promptly to prevent long customer wait
    times.
  • Resolved issues with cash registers, card scanners and printers.
  • Restocked workstation with supplies and communicated out of stock items to
    management.
  • Entered requested menu items into POS terminal, modifying with substitutions and
    add-ons to customize orders.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other
    food service team members
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Answered questions about and demonstrated features of diverse merchandise to
    facilitate customer sales.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

Chaparral High School
Las Vegas, NV
05.2009

Skills

  • High-Volume Environments
  • Travel Accommodations
  • Credit Card Payments
  • Excellent communication skills
  • Time management
  • Detail oriented
  • Thorough planning
  • Customer Service
  • Leadership
  • Strategic Planning
  • Relationship Building
  • Multitasking
  • Logistics Support

Timeline

Senior Analyst

Point Pickup Technologies
11.2020 - 10.2022

Leisure Travel Consultant

Tanya's Travel And Tours (Independent Contracting)
04.2020 - Current

Lead Transportation Dispatcher

Omni Limousine
12.2015 - 11.2020

Food and Beverage Cashier

Wynn Las Vegas
02.2014 - 10.2016

High School Diploma -

Chaparral High School

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Gabrianna Vega