GEEYAS ACHARYA
Killeen,Texas
Summary
Results-driven IT professional with over four years of progressive experience in IT Service Desk, Systems Administration, and Automation Engineering within large enterprise and healthcare environments. Expertise in access management, Microsoft 365, Active Directory, ITIL processes, and workflow automation using PowerShell and SQL facilitates the delivery of reliable technical solutions while enhancing security compliance. Proven track record of reducing manual workloads through innovative automation strategies, along with a strong commitment to quality assurance and continuous improvement. Seeking U.S.-based roles in Systems Administration, Automation, or Application Support to leverage advanced scripting skills and drive operational efficiency in dynamic settings.
Overview
6
6
years of professional experience
Work History
Systems Automation Analyst
Health Support Services
01.2024 - Current
- Designed and implemented end-to-end automation workflows for enterprise access provisioning
- Built PowerShell automation modules integrated with SQL databases to validate and process access requests
- Automated provisioning and modification of access for Microsoft 365, healthcare systems, and internal applications
- Reduced manual access processing time by automating approvals, validations, and audit logging
- Implemented automated email notifications and ticket closures with full audit trails
- Ensured compliance with healthcare security and access governance standards
- Developed automated testing scripts to enhance software quality assurance processes.
- Collaborated with cross-functional teams to identify automation opportunities and streamline workflows.
- Analyzed system performance data to identify trends and recommend improvements.
- Conducted training sessions for team members on automation best practices and tool usage.
- Established documentation standards for automation processes to ensure consistency and knowledge sharing.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Systems Access Administrator
Health Support Services
01.2023 - 01.2024
- Managed access requests for hospital staff including clinicians, nurses, administrators, and contractors
- Provisioned, modified, and revoked access across M365, Active Directory, and healthcare applications
- Processed role changes, device access, and application permissions based on approval workflows
- Maintained strict compliance with data privacy, security, and audit requirements
- Served as escalation point for complex access and identity issues
- Coordinated administrative tasks to streamline office operations and improve workflow efficiency.
- Managed scheduling and appointments for healthcare professionals, ensuring timely patient care.
- Led training sessions for new staff on administrative procedures and office protocols.
- Facilitated communication between departments to enhance collaboration on patient care initiatives.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
ICT Service Desk Agent
Health Support Services
01.2023 - 01.2023
- Delivered Tier 1–2 technical support in a large healthcare enterprise environment
- Resolved incidents related to hardware, software, network access, and applications
- Logged, tracked, and resolved tickets using ITIL-aligned service management tools
- Escalated critical incidents and collaborated with infrastructure and application teams
- Resolved technical issues for end-users, maintaining high levels of customer satisfaction.
- Provided first-level support through various channels, including phone, email, and chat.
- Trained new staff on help desk procedures and software applications to enhance team performance.
- Collaborated with IT teams to escalate complex issues and ensure timely resolutions.
- Analyzed recurring technical problems, recommending process improvements to enhance service delivery.
- Monitored ticketing system for outstanding issues, ensuring adherence to response time standards.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Compiled and accurately entered data for each customer encounter to record in system.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed high levels of call flow and responded to technical support needs.
- Activated accounts for clients interested in new services.
IT Support Team Member
Officeworks
01.2020 - 01.2023
- Provided customer-facing IT support for laptops, printers, POS systems, and networking devices
- Delivered remote and in-person technical assistance in high-volume retail environments
- Troubleshot Windows OS, application, and hardware issues efficiently
- Provided exceptional customer support through effective communication and product knowledge.
- Assisted in inventory management to ensure stock availability and accuracy.
- Implemented process improvements that streamlined workflows and increased efficiency.
- Collaborated with management to resolve customer issues promptly and effectively.
Flutter Developer Intern
Liquimech
07.2022 - 12.2022
- Developed and enhanced mobile applications using Flutter under senior developer supervision
- Assisted in UI improvements, debugging, and feature implementation
- Developed and maintained cross-platform mobile applications using Flutter framework.
- Collaborated with designers to create user-friendly interfaces and enhance user experience.
- Integrated RESTful APIs to ensure seamless data communication and application functionality.
- Conducted code reviews to maintain high standards of code quality and performance optimization.
- Troubleshot and resolved technical issues, ensuring minimal downtime for application users.
- Contributed to agile development processes, participating in sprint planning and daily stand-ups for project alignment.
- Built databases and table structures for web applications.
Education
Bachelor of Information Technology - Software Development
Southern Cross University
Australia01.2022
Skills
- Access control management: Microsoft 365 and Active Directory
- Automation & Scripting: PowerShell, SQL, Workflow Automation, Scheduled Tasks
- IT Service Management: ITIL, Incident & Request Fulfillment, Change Management
- Applications & Platforms: Healthcare Applications, Windows OS, Remote Desktop
- Full-stack development: JavaScript, TypeScript, React, Angular, Flutter
- Experience with AWS cloud technologies
- Application troubleshooting
- Security protocols
- Business process analysis
- User acceptance testing
- Data analytics
- Incident resolution
- Software performance testing
- User requirement documentation
- ITIL service management
- Application development
- Proficient in scripting languages
- Quality assurance automation
- Analytical problem-solving
- Proficient in handling multiple tasks
- Clear interpersonal communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Systems Automation Analyst
Health Support Services
01.2024 - Current
Systems Access Administrator
Health Support Services
01.2023 - 01.2024
ICT Service Desk Agent
Health Support Services
01.2023 - 01.2023
Flutter Developer Intern
Liquimech
07.2022 - 12.2022
IT Support Team Member
Officeworks
01.2020 - 01.2023
Bachelor of Information Technology - Software Development
Southern Cross University
ADDITIONAL
- Eligible to work in the United States – Green Card Holder
- Strong stakeholder communication across clinical and non-technical teams
- Experience in highly regulated healthcare IT environments