Geffrey Harrison
Dearborn Heights
Summary
Dynamic Senior Quality Process Coach at Ford Motor Company with a proven track record in driving process improvements and achieving quality targets. Skilled in Lean manufacturing and conflict management, I excel in leading cross-functional teams to enhance productivity and ensure compliance, significantly reducing operational costs while fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Quality Process Coach
Ford Motor Company
Michigan
04.2025 - Current
- Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation
- Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area.
- Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN))
- Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets)
- Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved.
- Collaborate and lead internal and external resources in order to achieve project/program timing.
Process Coach
Ford Motor Company
Dearborn
01.2023 - 01.2025
- Guide production teams to meet safety and quality targets, enhancing efficiency and reducing costs.
- Mentor team members in safety protocols, fostering a culture of continuous improvement.
- Optimize resource allocation to boost productivity and meet delivery objectives.
- Implement cutting-edge resource optimization strategies, significantly boosting productivity and ensuring timely deliveries in a dynamic manufacturing environment.
- Facilitate cross-functional problem-solving sessions, leveraging Kaizen methodology to drive continuous process improvements and foster team synergy.
Lead Production Supervisor
Stellantis
Detroit
11.2019 - 01.2023
- Managed teams in high-volume unionized manufacturing, enhancing quality and reducing costs.
- Launched two vehicles, achieving production targets and quality standards.
- Implemented kaizen projects to improve safety, throughput, and minimize waste.
- Trained team members to meet production demands, addressing absenteeism effectively.
- Optimized production processes using data analysis, improving safety and efficiency.
Transportation/Operations Supervisor
Advanced Disposal
Detroit
01.2017 - 11.2019
- Led daily hauling operations, achieving high efficiency and team morale.
- Implemented procedures, enhancing productivity and operational standards.
- Coached staff, fostering development and continuous improvement.
- Ensured compliance and customer satisfaction through safety programs.
- Resolved service issues, driving cost-effective and efficient operations.
- Fostered positive team morale through effective coaching, counseling, and performance management, enhancing overall staff development and productivity.
- Analyzed and established productivity goals, overseeing adherence to operating standards and labor hours to maximize cost-effectiveness.
Transportation Supervisor
Advanced Disposal
Detroit
07.2015 - 01.2017
- Managed staffing and safety, enhancing team performance and morale.
- Resolved service issues, ensuring compliance with regulations.
- Increased productivity through strategic goal setting.
- Implemented safety programs, reducing incidents.
- Collaborated with management for facility's long-term success.
- Fostered positive team morale through effective leadership, providing staff development opportunities and creating a collaborative work environment.
- Implemented cutting-edge safety programs, significantly reducing workplace incidents and enhancing overall operational safety standards.
- Analyzed and streamlined staffing processes, resulting in improved team productivity and measurable enhancements in overall operational effectiveness.
Education
Computer information systems -
Saginaw Valley State University
University Center, MI08.2007
High school diploma or GED -
Detroit Redford
Detroit, MISkills
- Microsoft Office
- Lean manufacturing
- Management
- Microsoft Word
- Operations
- Manufacturing
- Conflict management
- Budgeting
- Change management
- Six Sigma Black Belt
- Manufacturing maintenance
- Project management
- Microsoft Powerpoint
- Production planning
- Performance management
- Microsoft Excel
- Leadership
- Organizational skills
- Communication skills
- Process Improvement
- IOS
- Production Management
- OSHA
- Transportation management
- Inventory Control
- Operations management
- Manufacturing engineering
Certification
• Six Sigma Certification
• Six Sigma Green Belt
• Hazardous Waste Operations & Emergency Response Training
• Six Sigma Green Belt
• Hazardous Waste Operations & Emergency Response Training
Timeline
Senior Quality Process Coach
Ford Motor Company
04.2025 - Current
Process Coach
Ford Motor Company
01.2023 - 01.2025
Lead Production Supervisor
Stellantis
11.2019 - 01.2023
Transportation/Operations Supervisor
Advanced Disposal
01.2017 - 11.2019
Transportation Supervisor
Advanced Disposal
07.2015 - 01.2017
Computer information systems -
Saginaw Valley State University
High school diploma or GED -
Detroit Redford