GEGANUSH SHAGINYAN
Encino,CA
Summary
Responsible, detailed orientated and diligent Administrative Assistant with over 6 years of administrative and management experience. Researches and processes data in a timely and thoughtful manner. Fast learner, excellent verbal and written communication skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Furniture & Repairs Inc
Chatsworth, CA
10.2020 - Current
- Processed invoices on a timely basis according to established procedures using Quickbooks.
- Processed service requests flow from various of companies, stores, vendors and created work orders
- Carried out business negotiations with representatives of partner companies and with private clients
- Created routes for technicians in over 20 areas across 4 states (CA, AZ, NV, UT)
- Coordinated and managed daily administrative operations of the office.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Manager
Elite Garden Restaurant
North Hollywood, CA
07.2019 - 09.2020
- Organized and coordinated various kinds of events and parties
- Managed online and phone orders and tracked deliveries
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Client Relations Specialist
FMC group
Moscow, Russia
08.2016 - 05.2019
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Consulted existing and new company clients
- Coordinated work between departments, assigned responsibility to working groups
- Familiarized clients with the object and made deals.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Project Management - Bachelor of Science
Humanitarian University of Moscow
06.2016
Management - Associate of Science
Humanitarian College of Moscow
06.2013
Skills
- Customer service
- Executive support
- Planning and coordination
- Administrative Management
- Quickbooks
- Microsoft Office
- Multi-lingual (English, Russian, Armenian)
Timeline
Administrative Assistant
Furniture & Repairs Inc
10.2020 - Current
Manager
Elite Garden Restaurant
07.2019 - 09.2020
Client Relations Specialist
FMC group
08.2016 - 05.2019
Project Management - Bachelor of Science
Humanitarian University of Moscow
Management - Associate of Science
Humanitarian College of Moscow
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