Geidy Rasmussen
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
VaCuba Agency
04.2022 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained transaction security by verifying payment cards against identification.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Answered guest questions and referred to local points of interest.
- Asked customers questions to meet special requests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Science - Accounting And Finance
Miami Dade College
Miami, FL06.2027
Associate of Science - Business Administration
CUJAE
La Havana Cuba04.2022
Skills
- Guest Interaction
- Monitoring Equipment Inventory
- Performance Strategies
- Maintaining Clean Work Areas
- Special Assignments
- Quality Assessments
- Call Transfers
- Office Supplies and Inventory
- Reminder Calls
- Time Management
- Word Processing
- Guest Relations
Timeline
Front Desk Associate
VaCuba Agency
04.2022 - Current
Bachelor of Science - Accounting And Finance
Miami Dade College
Associate of Science - Business Administration
CUJAE
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