Geilyn Hernandez
Assistant Store Manager (Operations)
Homestead,FLORIDA
Summary
Dynamic retail professional with extensive experience at TJ Maxx, excelling in stock management and customer relations. Proven track record of enhancing customer satisfaction and optimizing inventory levels, leading to increased sales. Skilled in staff development and training, fostering a productive team environment while driving operational efficiency.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Store Manager
TJ Maxx, TJX Companies
Homestead, Florida
04.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Merchandise Manager
TJ Maxx, TJX Companies
Miami Beach, Florida
01.2022 - 08.2022
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, preventing stock shortages and oversupply.
Customer Experience Manager
TJ Maxx, TJX Companies
Miami, Florida
03.2021 - 01.2022
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Developed new employees and on-going performance assessment of current employees.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
Education
Associate of Science - Occupational Therapy
Miami Dade College
Miami, FL 01.2022 - 12.2026
Skills
Stock management
Store organization
Customer relations
Customer service
Store operations
Staff management
Employee scheduling
Hiring and training
POS systems operations
New hire training
Timeline
Assistant Store Manager
TJ Maxx, TJX Companies
04.2022 - Current
Merchandise Manager
TJ Maxx, TJX Companies
01.2022 - 08.2022
Associate of Science - Occupational Therapy
Miami Dade College
01.2022 - 12.2026
Customer Experience Manager
TJ Maxx, TJX Companies
03.2021 - 01.2022
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