Geisha Grant
Stamford,CT
Summary
Proven leader in luxury retail, adept at customer relationship building and team management, significantly increased Nordstrom's department earnings by 25%. Leveraged product knowledge expertise and brand representation skills to cultivate a positive work environment and drive sales. Achieved notable growth, demonstrating exceptional inventory control and cross-selling expertise.
Overview
24
24
years of professional experience
Work History
Accessories/Jewelry/Watches/Handbags/ Designer Handbags Manager
Nordstrom
Norwalk, CT
08.2019 - Current
- Open a new store, recruit, hire, and onboard an assistant manager and 21 associates.
- Promoted and coached two sales associates to assistant managers, and promoted two assistant managers to department managers.
- Cultivate a fun and positive work environment.
- Partner with brands and visuals for product placement and merchandise to drive sales
- Drove business from 10% of total earnings to 25% in 14 months.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Coordinated with vendors for product placement and display needs.
- Organized special events such as trunk shows, and other promotions.
Beauty/Fragrance Manager
Nordstrom
White Plains, N.Y
02.2019 - 08.2019
- Coach the team of 40 to consistently deliver the best service.
- Develop a strong business that enables my department and store to meet goals.
- Engage the team and delegate department duties.
- Track business by hourly flashes, both with volume and percent of day achieved, and ensure that all are on track to make the day!
- Ensure technology and multi-channel selling are being utilized (Personal Book Restock Sample Follow-Up, Email, Online Stockroom).
- Executed in-store events to promote homegrown beauty and fragrance products.
Accessories/Jewelry/Watches/Handbags/ Designer Handbags Manager
Nordstrom
White Plains, N.Y
04.2017 - 04.2019
- Helped create customer cultivation for the designer business.
- Lead designer triangle meetings.
- Drive business by remaining competitive, curious, and knowledgeable.
- Be available to customers and employees by always being on the floor.
- Improve service metrics.
- Increase productivity by coaching, teaching, and holding the team accountable to the expectations.
- Made the year for Access, Handbags, and Designer Handbags with a 30% increase from last year.
- Promoted 2 ADMs to DMs.
- Developed four FNLers to ADM.
- Recognized as Q1 and Q2 Cash Call.
Jewelry and Watches Manager
Nordstrom
White Plains, N.Y
10.2015 - 04.2017
- I started my role as an interim DM and was then placed as the permanent DM.
- Drive business by remaining competitive, curious, and knowledgeable.
- Be available to customers and employees by always being on the floor
- Improve service metrics
- Increase productivity by coaching, teaching, and holding the team accountable to the expectations.
- Develop an ADM.
- Received Cash Call: September 2016; January, February, and April 2017.
La Mer Brand Ambassador
Nordstrom
Paramus, NJ
02.2015 - 10.2015
- Provided exceptional customer service to enhance brand reputation.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Organized promotional events to introduce new products and services to the public.
- Increased sales by encouraging customers to purchase additional products and services.
- Drive business for La Mer by utilizing a personal book and sample follow-up, and by setting appointments for events.
- Organizing facial events and partnering with the Beauty Stylist and the employees in the department to introduce Lamer to the customer, giving product knowledge about the brand so that everyone feels comfortable selling it to their customers, and teaching the importance of teamwork for the brand to be successful.
- Organized and participated in community events to boost brand awareness.
Jewelry and Watches Assistant Manager
Nordstrom
White Plains, N.Y
10.2014 - 02.2015
- Support DM to drive consistent business results.
- Merchandise Department to business needs.
- Coach and train the team to maximize sales and improve their metrics.
- Consistently lead by example by achieving ADM, SPH.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Sales Associate
Nordstrom
White Plains, N.Y
05.2011 - 09.2014
- Provide great customer service
- Build long-term relationships with customers through outreach
- Use tools available to drive business
- Achieve productivity expectations-Pacesetter from Dec 15, 2014- January 31, 2016
- Recognized as All Star
- Completed FNL Program
Sales Associate
Nordstrom
White Plains, N.Y
10.2010 - 05.2011
- Provide great customer service
- Build long-term relationships with customers through outreach
- Use tools available to drive business
- Achieve productivity expectations
Project Manager
Expo Design Center
09.2000 - 03.2009
- Worked shoulder to shoulder with the designer and the customer to organize and coordinate their project from beginning to end.
- Submitted budget estimates, progress reports and cost tracking reports.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Expedited and facilitated the flow of materials to and from the various job sites.
- Ensure that the right materials arrive at the right time, inspect goods upon delivery to ensure the level of quality and quantity, and ensure adherence to specifications.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
Education
Associate Degree -
Lehman College
High School -
Lehman High School
Skills
- Luxury retail experience
- Customer relationship building
- Product knowledge expertise
- People Development
- Business Analysis
- Leadership
- Multitasking
- Performance motivation
- Relationship building
- Sales Processes
References
Given Upon Request
Timeline
Accessories/Jewelry/Watches/Handbags/ Designer Handbags Manager
Nordstrom
08.2019 - Current
Beauty/Fragrance Manager
Nordstrom
02.2019 - 08.2019
Accessories/Jewelry/Watches/Handbags/ Designer Handbags Manager
Nordstrom
04.2017 - 04.2019
Jewelry and Watches Manager
Nordstrom
10.2015 - 04.2017
La Mer Brand Ambassador
Nordstrom
02.2015 - 10.2015
Jewelry and Watches Assistant Manager
Nordstrom
10.2014 - 02.2015
Sales Associate
Nordstrom
05.2011 - 09.2014
Sales Associate
Nordstrom
10.2010 - 05.2011
Project Manager
Expo Design Center
09.2000 - 03.2009
Associate Degree -
Lehman College
High School -
Lehman High School
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