Geisha Ramirez
Boston,MA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Surgical Administrative Support Specialist
Brigham And Women's Hospital
09.2023 - Current
- Surgical scheduling/coordination
- Scheduling patient appointments
- Answering the telephone system promptly and gathering screening information; taking, relaying, and managing messages and/or providing routine information. Retrieving voicemail messages, returning calls, and forwarding messages as needed
- Referral management, specialty testing prior authorization, and scheduling of special testing
- Organizing and maintaining patient records, logs and other controlling systems; retrieving files as needed. Developing and maintaining systems to assure accurate, confidential, retrievable information
- Other special projects and administrative tasks that are assigned
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Increased customer satisfaction with prompt and accurate responses to inquiries and concerns.
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
Senior Practice Assistant I
Brigham and Women’s Hospital
09.2021 - 09.2023
- Perform duties under minimal supervision with intermediate to advanced proficiency in administrative skills
- Act as a super user for scheduling, registration, and billing systems
- Provide training and assistance to others in these areas
- Performed more complex or specialized functions (i.e
- Surgical scheduling) at highest competency level
- Greets and assists patients when they check in & out of the clinic in a professional manner
- Collects Co-Pays, enters payments and closes batch at the end of the day
- Prepares necessary documentation for scheduled patient appointments
- Answers patient’s telephone calls, correctly processing information or answering questions or solving problems
- Schedules all appointments including ancillary testing
- Communications effectively and in a professional manner with patients regarding wait times
- Maintains general reception area, ensuring cleanliness and organization
- Obtains prior authorizations
- Adheres to Joint Commission and Department of Public Health regulations as well hospital and Departmental policies, such as: Attendance, Co-Pay and Dress Code
- Performs other duties and tasks as requested by supervisors to ensure the efficient overall performance of the facility, maintaining flexibility regarding the occasional need for the staff coverage in other areas of the facility
- Fulfilling Responsibilities to Patients: Calls patients from waiting area by addressing them as Mr., Ms
- Or Mrs
- Introduces him/herself and provides explanation as to the process
- Accurately records all data and maintains necessary records or files relating to clinical care issues
- Accurately and efficiently collects co-pay following all policies and procedures set in place
- Assists patients in a manner that promotes the perception that the staff is courteous, efficient and interested in their healthcare
- Treats all patients with dignity and professionalism
- Acquires all materials necessary for the patient visit including medical records and x-rays
- Whether on the phone or in person treats all patients and internal customers with dignity and professionalism
- Accurately completes and processes necessary test requisitions for patient care
- Accurately and efficiently obtains prior authorizations
- Fulfilling Responsibilities to Physicians: Maintains a professional relationship with all physicians
- Informs physicians of patient volume and wait time during sessions
- Communicates with patients regarding delays in schedule
- Completes physician’s orders/requests accurately
- Maintain and adjusts physicians’ schedules as requested
- Interacting with Fellow Employees: Works to establish and maintain good working relationships with fellow employees
- Treats all co-workers and internal customers with dignity and professionalism
- Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice
- Provides coverage for responsibilities of co-workers when assigned or as need arises
- Interacting with Supervisory or Administrative Staff: Follows instructions of and assists supervisory staff as required
- Maintains good communication and reports problems to supervisor.
Private Care - Nanny
Private Employers
10.2018 - 09.2021
- Worked for two families at one time
- Taking care of 2 children under the age of two years old simultaneously
- Taking care of children from ages of 3 months to 6 years
- Tend to general and basic needs of children while providing supervision to ensure children's safety in day-to-day activities
- Engage children in age-appropriate activities—including free play, arts and crafts, games, and reading—to encourage children's intellectual development
- Supervise homework and assist if needed
- Model appropriate social behaviors to encourage children's social and emotional development, such as developing empathy
- Teach children safe behavior based on environmental context; for example, seek adult assistance to cross street
- Monitor children's behavior for irregularities pertaining to their health and well-being as well as their physical, emotional, and mental development
- In case of illness or injury, provide necessary medical attention; for example, transport child to doctor or hospital, take child's temperature, and administer medications as directed
- Instruct children on proper health and personal care habits, such as diet, exercise, and toilet behavior; help as needed
- Create safe environment for children by removing hazards and enforcing appropriate boundaries
- Transport children to school, extracurricular activities, social outings, and medical appointments
- Perform housekeeping tasks related to children's care
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language
- Assisted with light housekeeping duties as well as running errands
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Northeastern University - Academic Support
Northeastern University
01.2017 - 06.2017
- Provided administrative, secretarial and organizational support in a student-centered, team-oriented operation within the Departments of Housing, External Events & Conference Housing (EECH)
- Reported to Sr.Director of Housing, with informal reporting to Director of EECH, while providing support for other Directors in Student Affairs
- Main responsibilities include financial reporting, contract and invoice processing, check deposits, meeting note-taking, office supply ordering, answering phone calls, and updating Sharepoint/Salesforce records, and managing staff hiring paperwork
- Coordinate meeting and information sharing relative to residence hall staff, students, programs between faculty/staff Assistant Directors, and Director
- Prepare and submit work-study, graduate assistant, and part-time payroll
- Prepare and submit budget reconciliation
- Coordinate and proofread paper work related to departmental financial transaction before submission to Director
- Ensure that purchase and reimbursement requests are completed accurately and within policy and that budget center information is correct
- Contract routing as well as making sure contracts are prepared and approved in timely and accurate fashion, and organized into a filing system
- Main point of contact for purchasing of office supplies and other special items
- Assessing inventory of various supplies during academic year and keeping a stock of items for staff use
- Purchasing of gift cards/movie passes for student programming initiatives and tracking, registering, and distributing these items when appropriate
- Managing scheduling, preparation, logistics, and facilitation of special events
- Answer telephone, record and track messages
- Direct guests to appropriate staff
- Managing preparation, approval, and filing of contracts associated with special events vendors.
Little People's Playhouse - Assistant Teacher/ Camp Counselor
Little Peoples Playhouse
01.2014 - 10.2015
- Assist school age children with daily homework assignments
- Ages range from 6-12
- Ensure all daily projects are done in a timely fashion
- Communicate daily with teachers to ensure students stay on track
- Communicate daily with parents and guardians to update family on child's daily progress
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Worked with children of varying age, interest, skill and developmental levels
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
Beacon Hill Staffing Group, Tempting Agency, Good Boutique - Administrative Assistant and Office Manager
02.2015 - 06.2015
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Coached new employees on administrative procedures, company policies and performance standards
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Boston ASAP INC - Administrative Assistant
01.2005 - 05.2010
- Perform administrative duties including scheduling appointments for clients
- Monitored facility duties for clients, patients and clinicians
- Organized computer entries on Microsoft database
- Communicated directly with future clients in regards to intakes
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Executed record filing system to improve document organization and management.
Department of Conservation and Recreation - Administrative Assistant
01.2007 - 01.2008
- Answer multiple phone lines and assist clients in retrieving parking permits
- Faxing said permits to corresponding clients
- Data entry onto company database
- Assisted my supervisor with phone calls, getting lunch, setting up meetings as well as working on small office projects
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Handled client correspondence and tracked records to foster office efficiency
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
No Degree - Culinary Arts
Bunker Hill Community College
Boston, MABachelor of Science - Health Administration And Managment
Southern New Hampshire University
Hooksett, NH07.2026
Skills
- Professional and Courteous
- Schedule Management
- Ease with Computers and Technology
- Confidentiality and Data Protection
- Multitasking and Time Management
- Judgment and Decision Making
- Strong Organizational Skills
- Verbal and Written Communication
- Appointment Coordination
- Meticulous Attention to Detail
- Multi-Line Telephone Systems
- Calendar Management
Languages
Spanish
Full Professional
Timeline
Surgical Administrative Support Specialist
Brigham And Women's Hospital
09.2023 - Current
Senior Practice Assistant I
Brigham and Women’s Hospital
09.2021 - 09.2023
Private Care - Nanny
Private Employers
10.2018 - 09.2021
Northeastern University - Academic Support
Northeastern University
01.2017 - 06.2017
Beacon Hill Staffing Group, Tempting Agency, Good Boutique - Administrative Assistant and Office Manager
02.2015 - 06.2015
Little People's Playhouse - Assistant Teacher/ Camp Counselor
Little Peoples Playhouse
01.2014 - 10.2015
Department of Conservation and Recreation - Administrative Assistant
01.2007 - 01.2008
Boston ASAP INC - Administrative Assistant
01.2005 - 05.2010
No Degree - Culinary Arts
Bunker Hill Community College
Bachelor of Science - Health Administration And Managment
Southern New Hampshire University
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