Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
geldrys vilches

geldrys vilches

Homestead,NH

Summary

Dedicated educator with extensive experience in English instruction. Adept at working with both native and non-native English speakers to foster a deeper understanding of grammar principles, conversational rules, and diverse literature. Proven track record of helping students develop critical skills and enhance academic performance. Committed team player willing to take on any task to support the team and contribute to the success of the business. Experienced tour leader accustomed to working in challenging environments, excited about the opportunity to take the next step in my career. Thrives in fast-paced settings by effectively utilizing slower periods to stay on top of demands. Meticulous attention to detail ensures organized, clean, and safe work areas. Reliable candidate equipped with problem-solving and task prioritization skills, ready to tackle challenges and help the team succeed. Demonstrated strengths in customer service, time management, and trend tracking. Skilled troubleshooter proficient in building successful solutions. Exceptional verbal and written communicator with a proven ability to cultivate positive relationships and consistently exceed goals.

Overview

19
19
years of professional experience

Work History

Tour Guide

Classic Journeys
10.2021 - 06.2024
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
  • Negotiated with venue managers for special access to closed or restricted areas, adding unique value to tours.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
  • Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
  • Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
  • Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Worked closely with management staff to create new and lucrative tours.
  • Arranged for additional resources and personnel when needed to accommodate larger tour requests.

Tour leader

San Cristóbal Travel Agency
04.2010 - 04.2021
  • Display excellent organizational skills when planning itineraries for multiple day trips, taking into account customer preferences and budget constraints
  • Demonstrated strong negotiation skills when arranging contracts with suppliers for accommodation, transportation or food & beverage services
  • Adapted quickly to new situations when faced with unexpected changes in plan or unforeseen circumstances
  • Maintained knowledge of facility services and facts to create engaging and interactive tours
  • Engaged guests with lively and informative talks covering local sites and events
  • Enforced important rules and monitored customer behavior to protect guests
  • Maintained friendly and professional demeanor at all times to create positive experience for tourists
  • Ensured safety of all tour participants by following established guidelines and procedures
  • Maintained exhaustive knowledge of local area amenities and attractions and easily fielded questions from guests
  • Participated in continuing education opportunities to stay current on industry trends and best practices

Banking Assistant

Banco Metropolitano
02.2008 - 12.2009
  • Supported private bankers with tasks to meet needs of established bank customers
  • Coordinated with credit administration on financial statement spreads and credit approval memos
  • Prepared end-of-day reports detailing branch activity, sales results, and outstanding tasks
  • Fielded new loan requests and loan renewal inquiries from customers

English Teacher

Secundaria Basica 28 De Octubre
09.2005 - 06.2007
  • Interpreted literature and essays in context with historical period to promote critical thinking
  • Selected texts and supplemental resources from different cultures to improve student understanding of diversity and inclusion
  • Encouraged students to challenge each other and delve deeply into themes found in books, poems and plays
  • Created engaging activities to reinforce learning and encourage student participation
  • Assessed student progress through quizzes, planned examinations and standardized tests
  • Participated in student organization and activities to support student-teacher fellowships

Education

English Teacher -

Secundaria Basica 28 De Octubre
San Miguel Del Padron, La Habana
06.2005

Spanish -

Teacher Training College
La Habana, La Habana
06.2004

English teacher - Education -

Instituto Pre Universitario Primer Partido Comunista de Cuba
La Habana, La Habana
07.2000

Skills

  • Fundamental Microsoft Office Skills
  • Distance Learning
  • Group leadership
  • Teaching Strategies
  • Group Facilitation
  • Time Management
  • Cross-Cultural Communication
  • Special Needs Support
  • Multicultural Awareness

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Tour Guide

Classic Journeys
10.2021 - 06.2024

Tour leader

San Cristóbal Travel Agency
04.2010 - 04.2021

Banking Assistant

Banco Metropolitano
02.2008 - 12.2009

English Teacher

Secundaria Basica 28 De Octubre
09.2005 - 06.2007

Spanish -

Teacher Training College

English teacher - Education -

Instituto Pre Universitario Primer Partido Comunista de Cuba

English Teacher -

Secundaria Basica 28 De Octubre
geldrys vilches