Geleesa Kelly
Louisville,KY
Summary
Energetic hospitality professional known for productivity and efficiency, with specialized skills in customer service, order accuracy, and time management. I excel in communication, teamwork, and adaptability. Highly motivated and always ready to take on new challenges, I bring a strong work ethic, adaptability, and outstanding interpersonal skills to every role. I’m also adept at working independently and mastering new skills quickly. Associate of Science Criminal Justice degree, currently working towards a Bachelor. looking forward to even greater opportunities ahead.
Overview
15
15
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Louisville, KY
10.2021 - Current
- Provided support in transferring patients under security holds to medical staff.
- Performed contraband searches on patients and belongings.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Remove people from the property who were not patients or visitors of patients to keep the property safe and secured.
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Bartender/Server Trainer
BoomBozz Craft Pizza And Taphouse
Louisville, KY
07.2015 - 08.2023
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Warehouse Lead
Radial Warehouse
Louisville, KY
04.2017 - 05.2020
- Supervised a team of 20 warehouse associates in the picking department, providing guidance and support to ensure efficient workflow.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Implemented systems to track inventory movement through the use of barcodes.
- Performed cycle counts to verify physical stock against system-generated data.
Quality Control Inspector
Ottobock Healthcare
Louisville, KY
11.2013 - 10.2016
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
Server
Logan's Roadhouse
Louisville, KY
02.2010 - 01.2015
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Associate of Science - Criminal Justice
Indiana Institute of Technology
Fort Wayne, IN07-2024
Skills
- Metal detector operation
- Investigation documentation
- Stationary surveillance
- Document Management
- Premises patrol
- Quality Control
- Hospitality and accommodation
- Critical Thinking
- Conflict Mediation
- Customer Engagement
- Excellent people skills
- Protecting People and Property
- Leadership
- Analytical Thinking
- Active Listening
- Friendly, Positive Attitude
- Computer Skills
- Customer Service
Affiliations
when I’m off the clock, I’m all about kicking back and having a good time. I enjoy anything that mixes fun with relaxation—like hiking trails that have an equal balance of scenic views and snack breaks. I’m also convinced that every detective show I watch is career prep, so yes, I binge those for “professional development.” And when I’m feeling creative, I attempt to make café-style coffee at home… which usually just means I end up drinking a cup of coffee with a frothy blob on top.
Accomplishments
I received a Hero Award for my role in protecting a newborn baby from being taken from the hospital by the father. I managed to keep the father engaged in conversation, giving the police the distraction they needed to safely recover the child.
Timeline
Security Officer
Allied Universal Security Services
10.2021 - Current
Warehouse Lead
Radial Warehouse
04.2017 - 05.2020
Bartender/Server Trainer
BoomBozz Craft Pizza And Taphouse
07.2015 - 08.2023
Quality Control Inspector
Ottobock Healthcare
11.2013 - 10.2016
Server
Logan's Roadhouse
02.2010 - 01.2015
Associate of Science - Criminal Justice
Indiana Institute of Technology
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