Gelen Almonte Perez

• Collaborated with healthcare professionals to ensure comprehensive care for clients with their specific needs.
• Assist with program quality management activities, including data collection, chart maintenance and timely provision of data to Clinical Director for monthly reporting
• Conduct community outreach and PrEP community education activities among organizations and medical facilities.
• Facilitate a monthly 90-minute support group in spanish for PrEP-eligible member
• Network with community stakeholders, leaders and other service providers in order to

create more cohesive services for persons on PrEP and persons living with HIV/AIDS;

• Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
• Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
• Used ECW to record and organize patient insurance and medical information.
• Accurately collected and verified patient demographic information for seamless recordkeeping.
• Explained form wording to patients to help each understand information required.
• Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
• Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
• Answered patient questions and inquiries regarding registration process and documentation.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Entered patient information into payment system accurately for billing purposes.
• Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.