Dynamic Wellness Specialist with proven expertise in preventive care and mental health support at Hudson Pride Center. Skilled in facilitating community outreach and support groups, enhancing program quality through meticulous data management. Recognized for exceptional teamwork and problem-solving abilities, ensuring comprehensive care for clients and fostering strong community partnerships.
Overview
6
6
years of professional experience
Work History
Wellness Specialist
Hudson Pride Center
09.2023 - Current
Collaborated with healthcare professionals to ensure comprehensive care for clients with their specific needs.
Assist with program quality management activities, including data collection, chart maintenance and timely provision of data to Clinical Director for monthly reporting
Conduct community outreach and PrEP community education activities among organizations and medical facilities.
Facilitate a monthly 90-minute support group in spanish for PrEP-eligible member
Network with community stakeholders, leaders and other service providers in order to
create more cohesive services for persons on PrEP and persons living with HIV/AIDS;
Registration Clerk
North Hudson Community Action
06.2021 - Current
Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
Used ECW to record and organize patient insurance and medical information.
Accurately collected and verified patient demographic information for seamless recordkeeping.
Explained form wording to patients to help each understand information required.
Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
Answered patient questions and inquiries regarding registration process and documentation.
Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
Entered patient information into payment system accurately for billing purposes.
Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
Costumer Servicive Representative
PLS Check Cashiers
04.2019 - 12.2020
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with returns, refunds and resolving transaction issues.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.