Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gelika Gonzalez

Dallas,Tx

Summary

Highly professional individual with experience in leasing, sales, and customer service with excellent verbal and written communication skills, looking for a rewarding career where I can utilize all my strengths and grow with a company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Loan Administrator

Lone Star Loans
08.2024 - Current
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Facilitated communication between all parties involved in the transaction for smoother closings and timely fund disbursements.
  • Improved loan processing efficiency by streamlining procedures and implementing digital tools.
  • Collaborated with underwriters to expedite loan approvals and secure better terms for clients.
  • Demonstrated commitment to ongoing professional development by attending industry conferences and completing continuing education courses.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.

Leasing Agent

Sterling Apartment Personnel
11.2021 - Current
  • Greet and assist prospective residents in a friendly and professional manner
  • Process rental applications, prepare and execute leasing forms and collect appropriate fees/deposits
  • Inspect models and vacant units daily to ensure readiness
  • Coordinate move-ins and inspect apartments prior to move-in to ensure resident satisfaction
  • Conduct daily lead follow ups and work order follow ups
  • Meet with future residents and take them on tours of the units and ask for monetary commitment to ensure closure.

Front Desk Representative

NextCare Urgent Care Mesquite
02.2022 - 08.2023
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
  • Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Monitor and respond to emails in a timely manner.
  • Managing records: Maintaining patient records and accounts, including updating demographics and insurance information
  • Handling emergencies: Participating in the medical office emergency routine, which may include summoning an ambulance or assisting other staff members



Assistant Store Manager

D&m Food Mart
11.2019 - 11.2021
  • Assisted the Store Manager in planning and implementing strategies to attract customers
  • Coordinated daily customer service operations (e.g
  • Sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitored and maintained store inventory
  • Supervised and motivated staff to perform their best
  • Coached and supported new and existing Sales Associates, Monitored retail operating costs, budgets and resources
  • Suggested sales training programs and techniques, Communicated with clients and evaluated their needs
  • Analyzed consumer behavior and adjusted product positioning
  • Handled complaints from customer Research emerging products and used information to update the store's merchandise
  • Created reports, analyzed and interpreted retail data, like revenues, expenses and competition
  • Conducted regular audits to ensure the store is functionable and presentable Make sure all employees adhere to company's policies and guidelines
  • Acted as our store's representative and set an example for our staff.

Receptionist

Texas Eye and Cataract
03.2017 - 10.2019
  • Greeted Patients, answered phones, Scheduled appointments, verified Insurance, data entry, filing, helped organized and maintained the front desk.

Education

High School Diploma -

Woodrow Wilson
Dallas, TX
05.2015

Skills

  • Bilingual (Spanish)
  • Presentation skills
  • Customer service
  • Phlebotomy (Less than 1 year)
  • Property Leasing / Tax Property
  • Critical thinking (10 years)
  • Fair Housing regulations (3 years)

Certification

CPR Certification, 11/01/22, 11/01/24

Phlebotomy Certification

Languages

Spanish
Professional Working

Timeline

Loan Administrator

Lone Star Loans
08.2024 - Current

Front Desk Representative

NextCare Urgent Care Mesquite
02.2022 - 08.2023

Leasing Agent

Sterling Apartment Personnel
11.2021 - Current

Assistant Store Manager

D&m Food Mart
11.2019 - 11.2021

Receptionist

Texas Eye and Cataract
03.2017 - 10.2019

High School Diploma -

Woodrow Wilson

Similar Profiles

CREATE PROFILE
Gelika Gonzalez