Gelika Gonzalez
Dallas,Tx
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Next Wave Property Management
Dallas, TX
11.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Collected first month's rent along with security deposit prior to move-in date.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
Front Desk Representative
NextCare Urgent Care Mesquite
02.2022 - 08.2023
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Monitor and respond to emails in a timely manner.
- Managing records: Maintaining patient records and accounts, including updating demographics and insurance information
- Handling emergencies: Participating in the medical office emergency routine, which may include summoning an ambulance or assisting other staff members
Leasing Agent
Sterling Apartment Personnel
11.2021 - 05.2023
- Greet and assist prospective residents in a friendly and professional manner
- Process rental applications, prepare and execute leasing forms and collect appropriate fees/deposits
- Inspect models and vacant units daily to ensure readiness
- Coordinate move-ins and inspect apartments prior to move-in to ensure resident satisfaction
- Conduct daily lead follow ups and work order follow ups
- Meet with future residents and take them on tours of the units and ask for monetary commitment to ensure closure.
Assistant Store Manager
D&m Food Mart
11.2019 - 11.2021
- Assisted the Store Manager in planning and implementing strategies to attract customers
- Coordinated daily customer service operations (e.g
- Sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives
- Monitored and maintained store inventory
- Supervised and motivated staff to perform their best
- Coached and supported new and existing Sales Associates, Monitored retail operating costs, budgets and resources
- Suggested sales training programs and techniques, Communicated with clients and evaluated their needs
- Analyzed consumer behavior and adjusted product positioning
- Handled complaints from customer Research emerging products and used information to update the store's merchandise
- Created reports, analyzed and interpreted retail data, like revenues, expenses and competition
- Conducted regular audits to ensure the store is functionable and presentable Make sure all employees adhere to company's policies and guidelines
- Acted as our store's representative and set an example for our staff.
Education
High School Diploma -
Woodrow Wilson
Dallas, TX05.2015
Skills
- Recruiting and interviewing
- Conflict resolution
- Project management abilities
- Multitasking and organization
- Google drive
- Team building
- Team motivation
- Sales growth
- Customer relationship management (CRM)
- Customer service
- Housing regulations
- Application process proficiency
- Property tours and inspection
- Property tours and inspections
- Eviction coordination
- Leasing and sales
Certification
CPR Certification, 11/01/22, 11/01/24
Phlebotomy Certification
Languages
Spanish
Professional
Timeline
Assistant Manager
Next Wave Property Management
11.2024 - Current
Front Desk Representative
NextCare Urgent Care Mesquite
02.2022 - 08.2023
Leasing Agent
Sterling Apartment Personnel
11.2021 - 05.2023
Assistant Store Manager
D&m Food Mart
11.2019 - 11.2021
High School Diploma -
Woodrow Wilson
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