Summary
Overview
Work History
Education
Skills
Timeline
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Gelila Assres

Winter Springs,MD

Summary

Business Management graduate with strong leadership, organizational, and problem-solving skills. Experienced in team management, operations optimization, and customer service. Seeking entry-level roles in corporate management, administrative support, HR, or banking. Highly detail-oriented with excellent time management and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Regal Cinemas
Silver Spring, MD
01.2023 - Current
  • Provided leadership and supervision to a team, ensuring excellent customer service and a positive guest experience.
  • Managed inventory, streamlined supply chain operations, and ensured product availability to prevent shortages.
  • Collaborated with management on marketing strategies, which increased concession revenue.
  • Trained and mentored new employees, helping to develop their skills and knowledge of company policies.
  • Ensured that operational processes were followed to meet company standards for efficiency and customer satisfaction.

Growth Strategies Consultant (Internship)

D&M Mechanical Services
College Park, MD
08.2022 - 12.2022
  • Developed actionable growth strategy recommendations through extensive market research, providing insight into competitive positioning.
  • Conducted in-depth competitive analysis, identifying key business opportunities to help the company expand its market share.
  • Collaborated with the leadership team to ensure strategic proposals aligned with company objectives and long-term goals.
  • Presented growth strategies to senior management, influencing key decision-making for business expansion.

Marketing Strategist Practicum (Internship)

Zambo’s and Bean
North East, DC
06.2021 - 12.2021
  • Conducted market research to advise on product expansion strategies, analyzing industry trends to inform decisions.
  • Designed and executed holiday promotional campaigns, helping increase foot traffic and sales during seasonal periods.
  • Enhanced brand visibility by redesigning company logos and creating a new pricing strategy that appealed to target customers.
  • Assisted in evaluating marketing strategies, helping the company refine its overall marketing approach to drive growth.

Front Desk Team Lead

LA Fitness
Silver Spring, MD
03.2019 - 03.2020
  • Led daily operations and supervised a team of front desk staff to ensure smooth customer interactions and efficient service.
  • Enhanced sales performance by optimizing billing account management for 50+ members monthly, increasing retention rates.
  • Managed customer inquiries and provided problem resolution, contributing to an improved customer experience.
  • Successfully led operations in an acting manager capacity for 3–4 months, overseeing staff and maintaining facility standards.
  • Coordinated schedules for trainers and managed client registration, ensuring smooth operational flow.

Education

Bachelor of Science - Business Management

University of Maryland
College Park, MD
12-2023

Skills

  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Strong interpersonal and communication skills, both verbal and written
  • Leadership and team management experience
  • Customer service excellence with problem-solving expertise
  • Effective time management and multitasking abilities
  • Critical thinking and data analysis skills for decision-making

Timeline

Assistant Manager

Regal Cinemas
01.2023 - Current

Growth Strategies Consultant (Internship)

D&M Mechanical Services
08.2022 - 12.2022

Marketing Strategist Practicum (Internship)

Zambo’s and Bean
06.2021 - 12.2021

Front Desk Team Lead

LA Fitness
03.2019 - 03.2020

Bachelor of Science - Business Management

University of Maryland

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Gelila Assres