Gelila Woldegebrial
Manhattan,NY
Summary
Adept at multitasking and fostering guest engagement, I enhanced customer satisfaction at Cafe Belle by seamlessly managing orders and cultivating relationships. My strong work ethic and attention to detail, significantly contributed to efficient service delivery and a positive dining atmosphere.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server/Barista
Cafe Belle
04.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables and individualized orders simultaneously without compromising service quality and customer needs
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with Clover POS system to prepare orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
The Sullivan Bistro
02.2008 - 01.2017
- Efficiently managed multiple tables,coordinating with BOH to ensure accurate and timely food order and delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and organized dining area,maintaining necessary stock and adhering to Health Department regulations
- Provided satisfactory resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Responsible for BOH and FOH work schedule.
- Managed FOH
Barista/Cashier
Bite Cafe
08.2006 - 05.2008
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Cleaned counters, machines, utensils, and seating areas daily and as needed..
- Took phone and online orders,packed and prepared deliveries and pick up orders promptly and accurately
Host
Baluchi's Indian Restaurant
09.2006 - 10.2007
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Master of Science - Publishing
Pace University
New York, NYBachelor of Arts - International Business
Graceland University
Lamoni, IASkills
- Strong Work Ethic
- Exceptional customer service & guest engagement
- Multi Tasking
- Attention to detail
- Memory for patrons & their orders
- Affable & Easy Going Personality
Certification
Food Handler's LIcense
Timeline
Server/Barista
Cafe Belle
04.2017 - Current
Server
The Sullivan Bistro
02.2008 - 01.2017
Host
Baluchi's Indian Restaurant
09.2006 - 10.2007
Barista/Cashier
Bite Cafe
08.2006 - 05.2008
Master of Science - Publishing
Pace University
Bachelor of Arts - International Business
Graceland University
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