Gelisa Burns
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Mcdonald's
Shift Manger
Crestwood
10.2022 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Science - Radiology Technician
Moraine Valley Community College
Palos Hills, IL 08.2023 - 02.2026
Alan B Shepard High School
Palos Heights, ILSkills
- Patient care
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Attention to detail
- Decision-making
- Excellent communication
- Microsoft Word
- Multitasking
- Leadership
- Calm under pressure
- Dependable and responsible
- Flexible and adaptable
- Verbal communication
Timeline
Associate of Science - Radiology Technician
Moraine Valley Community College
08.2023 - 02.2026
Mcdonald's
Shift Manger
10.2022 - Current
Alan B Shepard High School