Gelisyanna Plakio
Kansas City,KS
Summary
Clerical Professional experienced in delivering exceptional customer service in office settings. Maintained an upbeat atmosphere while managing interactions, efficiently handling inquiries, and organizing supplies. Certified Nursing Assistant with a strong focus on patient care, demonstrating effective time management and a compassionate approach to mobility assistance and hygiene needs.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Homestead Of Shawnee
Shawnee, Kansas
07.2021 - Current
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Engaged with patient family and friends to provide courteous visit experience.
- Documented patient care activities accurately in electronic health records.
- Maintained cleanliness of resident rooms and common areas to ensure hygiene.
- Monitored vital signs and reported changes to nursing staff promptly.
Housekeeper/Receptionist Assistant
Healthcare Resort Of Kansas City
Kansas City, KS
06.2018 - 03.2020
- Greeted guests upon office entry, including customers, delivery persons and official representatives.
- Operated multi-line telephone system to handle high volume of daily calls.
- Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Supported office staff with multifaceted administrative assistance and technical troubleshooting for software and equipment issues.
- Assisted visitors Daily by directing to appropriate personnel and answering calls and responding to emails.
Receptionist
Riverbend Post Acute Rehabilitation
Kansas City, KS
09.2016 - 12.2018
- Provided administrative support to team members by managing document organization, scheduling, and communication tasks.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained records of attendance, visitors, and petty cash information using Google Sheets.
- Coordinated with vendors to manage orders, request services, and communicate office management instructions.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Education
Associate of Science - Early Childhood Education
Kansas City Kansas Community College
Kansas City, KSAssociate of Arts - Culinary Arts
Kansas City Kansas Community College
Kansas City, KSCertified - CNA
Trinity Care Institution
09.2016 - 11.2016
High School Diploma -
F.L. Schlagle
Kansas City, KSSkills
- Patient care
- Personal care assistance
- Toileting assistance
- Personal hygiene management
- End-of-life care
- Infection control procedures
- Charting accuracy
- Behavior documentation
- Basic life support
- Multitasking and prioritization
- Time management
- Service orientation
- Data entry
- PC operation
- Security understanding
- Patient relations
Activities
- Member, Alumni Association
- Enjoy Baking Cakes For Family & Friends in My Free Time
- After Graduating From Culinary Arts School I Enjoy Baking And Mastering New Cake Designs
Timeline
Certified Nursing Assistant
Homestead Of Shawnee
07.2021 - Current
Housekeeper/Receptionist Assistant
Healthcare Resort Of Kansas City
06.2018 - 03.2020
Certified - CNA
Trinity Care Institution
09.2016 - 11.2016
Receptionist
Riverbend Post Acute Rehabilitation
09.2016 - 12.2018
Associate of Science - Early Childhood Education
Kansas City Kansas Community College
Associate of Arts - Culinary Arts
Kansas City Kansas Community College
High School Diploma -
F.L. Schlagle