Summary
Overview
Work History
Education
Skills
Timeline
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Gelly Napoleon

Phoenix,AZ

Summary

Forward-thinking Regional Manager with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature. Well-versed in handling multiple locations and thriving in the market. Exceptional skills in recruiting and developing future talent.

Overview

17
17
years of professional experience

Work History

Regional Manager

Lovisa
Schaumburg, IL
10.2019 - 01.2024
  • Retail/Operations
  • Merchandising/Head lead for sales/Marketing of Region
  • Recruiting
  • P & L Weekly/Monthly/Quarterly Reports
  • Inventory
  • Report Directly to EVP
  • Morning/Afternoon calls to all store managers/district managers
  • Kronons exceptions/action timecards/approvals/time off requests/schedules/payroll
  • Drive KPI's
  • Open all new store location within my Region and others
  • Hired talented, trainable team members and drove new business strategies to grow revenues.

District Manager/Senior Regional Manager

Steve Madden
Chicago, IL
07.2013 - 08.2019
  • Retail Management/Operations
  • Recruiting/Train/Staff stores
  • Merchandising
  • P & L Monthly/Yearly Reports
  • Inventory
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Oversaw quality of operations of 12 locations throughout Midwest region.
  • Recruited 25 managers and supervisors to fill internal job vacancies.
  • Built 8 new stores from ground up with clear and proactive business leadership.

Salon Owner/Operator

Salon 33 & Spa
Scottsdale, AZ
03.2009 - 07.2013
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Ordered supplies and equipment needed for daily operations.
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Organized and scheduled appointments for clients using software systems.
  • Adhered to state laws and regulations regarding licensure, sanitation standards.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Managed staff by recruiting, training and coaching employees.
  • Analyzed financial reports on a monthly basis to identify areas of improvement in the business.

Dental Assistant/Dental Receptionist

Arlington Dental Care
Arlington Heights, IL
08.2006 - 01.2012
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Laid out dental instruments and equipment before procedures.
  • Greeted patients upon arrival at the office and escorted them to an examination room.

Education

High School Diploma -

Rolling Meadows High School
Rolling Meadows
06.1995

Skills

  • New Store Openings
  • Operational management
  • Sales planning
  • Budgeting skills
  • Team building and motivation
  • Leadership
  • Employee scheduling
  • Data Entry
  • File Management
  • Scheduling Appointments

Timeline

Regional Manager

Lovisa
10.2019 - 01.2024

District Manager/Senior Regional Manager

Steve Madden
07.2013 - 08.2019

Salon Owner/Operator

Salon 33 & Spa
03.2009 - 07.2013

Dental Assistant/Dental Receptionist

Arlington Dental Care
08.2006 - 01.2012

High School Diploma -

Rolling Meadows High School

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Gelly Napoleon