Gelsie Borja-Figueroa
Townsend,DE
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Administrative Assistant to the Director
Bayhealth Medical Center
Dover, Delaware
02.2021 - Current
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Set up conference rooms, technology and materials to facilitate meetings.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Surgical Counselor
Delaware Eye Care Center
Dover, Delaware
08.2020 - 02.2021
- Updated charts and patient information to show findings, treatments and medications.
- Thoroughly assessed patients to identify medical condition and level of surgical risk.
- Followed strict schedules during surgeries.
- Counseled patients on preventive healthcare, discussing proper nutrition, hygiene and exercise.
- Reviewed test results and identified abnormal findings.
- Ordered tests for nurses and other medical personnel to perform.
- Educated patients on recovery methods and times.
- Gathered medical history and addressed patient questions and concerns regarding health and treatment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Senior Office Assistant
ChristianaCare Health System
Middletown, Delaware
05.2019 - 08.2020
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Streamlined document processing to improve traceability.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with patients by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Strategically distributed administrative tasks amongst front office staff and provided guidance to promote performance.
- Monitored usage of [Type] supplies and contacted vendors to place new orders for replenishment.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Arranged meetings and coordinated resources for use by attendees.
Surgical Coordinator
ChristianaCare Health System
Newark, Delaware
03.2018 - 05.2019
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for TAVR and Watchman Procedures.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Administrative Assistant II
ChristianaCare Health System
Newark, Delaware
06.2014 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze and report on performance and utilization management.
- Managed relational database to store information for reference, reporting and analysis.
- Offered technical support and troubleshot issues to enhance office productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Front Office Coordinator
ATI Physical Therapy
Middletown, Delaware
11.2010 - 06.2014
- Inventoried and ordered office supplies to maintain availability of products.
- Created and updated records and files to maintain document compliance.
- Organized and transferred incoming mail and checked correctness of outgoing mail.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Aided colleagues, managers and patients through regular communication and assistance.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Monitored office supplies by checking inventory and placing orders.
- Coordinated with human resources department to handle payroll and personnel databases.
- Handled office supply orders and inventorying.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
BBA - Business Administration
Strayer University
08.2016 - 03.2021
Skills
Spreadsheet management
undefinedTimeline
Administrative Assistant to the Director
Bayhealth Medical Center
02.2021 - Current
Surgical Counselor
Delaware Eye Care Center
08.2020 - 02.2021
Senior Office Assistant
ChristianaCare Health System
05.2019 - 08.2020
Surgical Coordinator
ChristianaCare Health System
03.2018 - 05.2019
BBA - Business Administration
Strayer University
08.2016 - 03.2021
Administrative Assistant II
ChristianaCare Health System
06.2014 - 05.2019
Front Office Coordinator
ATI Physical Therapy
11.2010 - 06.2014
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