Gelsie Borja-Figueroa
Townsend,DE
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Administrative Assistant to the Director
Bayhealth Medical Center
Dover, Delaware
02.2021 - Current
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Set up conference rooms, technology and materials to facilitate meetings.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Surgical Counselor
Delaware Eye Care Center
Dover, Delaware
08.2020 - 02.2021
- Updated charts and patient information to show findings, treatments and medications.
- Thoroughly assessed patients to identify medical condition and level of surgical risk.
- Followed strict schedules during surgeries.
- Counseled patients on preventive healthcare, discussing proper nutrition, hygiene and exercise.
- Reviewed test results and identified abnormal findings.
- Ordered tests for nurses and other medical personnel to perform.
- Educated patients on recovery methods and times.
- Gathered medical history and addressed patient questions and concerns regarding health and treatment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Senior Office Assistant
ChristianaCare Health System
Middletown, Delaware
05.2019 - 08.2020
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Streamlined document processing to improve traceability.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with patients by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Strategically distributed administrative tasks amongst front office staff and provided guidance to promote performance.
- Monitored usage of [Type] supplies and contacted vendors to place new orders for replenishment.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Arranged meetings and coordinated resources for use by attendees.
Surgical Coordinator
ChristianaCare Health System
Newark, Delaware
03.2018 - 05.2019
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for TAVR and Watchman Procedures.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Administrative Assistant II
ChristianaCare Health System
Newark, Delaware
06.2014 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze and report on performance and utilization management.
- Managed relational database to store information for reference, reporting and analysis.
- Offered technical support and troubleshot issues to enhance office productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Front Office Coordinator
ATI Physical Therapy
Middletown, Delaware
11.2010 - 06.2014
- Inventoried and ordered office supplies to maintain availability of products.
- Created and updated records and files to maintain document compliance.
- Organized and transferred incoming mail and checked correctness of outgoing mail.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Aided colleagues, managers and patients through regular communication and assistance.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Monitored office supplies by checking inventory and placing orders.
- Coordinated with human resources department to handle payroll and personnel databases.
- Handled office supply orders and inventorying.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
BBA - Business Administration
Strayer University
08.2016 - 03.2021
Skills
Spreadsheet management
Meeting minutes
Process optimization
Office administration
Scheduling
Letter preparation
Purchase orders organization
Policy and procedure modification
Patient Scheduling
Office management
Documentation and reporting
Social media knowledge
Business administration
Staff Management
Payroll and budgeting
Paperwork drafting
Writing reports
Multi-line Telephone Systems
Executive presentations
Meeting arrangements
Workflow planning
Database administration
Performance improvement
Multi-line phone proficiency
Internal communications
Records destruction
Attendance record management
Report Development
Mail handling
Report analysis
Conference planning
Team Bonding
Travel administration
Expense reporting
Spanish fluency
Mail distribution
Transcription and dictation
Business correspondence
Travel coordination
Time management
Supervising staff
Travel planning
Relationship building
Employee timesheet processing
Administrative support
Document conversion
Timeline
Administrative Assistant to the Director
Bayhealth Medical Center
02.2021 - Current
Surgical Counselor
Delaware Eye Care Center
08.2020 - 02.2021
Senior Office Assistant
ChristianaCare Health System
05.2019 - 08.2020
Surgical Coordinator
ChristianaCare Health System
03.2018 - 05.2019
BBA - Business Administration
Strayer University
08.2016 - 03.2021
Administrative Assistant II
ChristianaCare Health System
06.2014 - 05.2019
Front Office Coordinator
ATI Physical Therapy
11.2010 - 06.2014