Gelyn De La Pena
Van Nuys,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Receptionist
Keyes Lexus
07.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Cashier Team Lead
Jollibee Foods
06.2020 - 06.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate of Science - Nursing
Los Angeles Valley College
Van Nuys, CA04.2024
Skills
- Project Coordination
- Bookkeeping
- Administrative Support
- Technical Support
- File Management
- Data Entry
- Database Administration
- Spreadsheet Tracking
- Organization Skills
- Verbal and Written Communication
- Documentation and Reporting
- Professional Demeanor
- Time Management
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
German
Elementary
Spanish
Elementary
Timeline
Receptionist
Keyes Lexus
07.2021 - 01.2022
Cashier Team Lead
Jollibee Foods
06.2020 - 06.2021
Associate of Science - Nursing
Los Angeles Valley College
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