Gelyn Villesis
Virtual Administrative Assistant
Cabanatuan City,Nueva Ecija
Summary
I am passionate about building strong relationships with clients and colleagues, fostering an environment of mutual respect and collaboration. My adaptability allows me to thrive in dynamic settings, where I can efficiently handle multiple tasks and prioritize effectively. I am continuously seeking opportunities to enhance my skills and contribute positively to any team I join. By staying updated with industry trends and advancements, I ensure that my approach remains innovative and relevant. My goal is to consistently exceed expectations, creating memorable experiences that leave a lasting impact on those I serve.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Dental Assistant (Freelance)
Dental Clinic
10.2024 - 11.2024
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurance companies
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
Customer Service Officer /Admin Assistant
Digital Dolphin Asia
1 2021 - 7 2024
- Managed multi-channel customer interactions, including calls, emails, and live chats, ensuring prompt and effective communication
- Coordinated seamlessly between vendors, customers, and sales teams to streamline operations and enhance service delivery
- Executed administrative duties, processed customer credits, and verified sales commissions for internal representatives
- Fostered interdepartmental collaboration to address accounting discrepancies and offer financial insights
- Processed credits & audited rep commissions
- Liaised with vendors & sales teams effectively
- Managed multi-channel customer communications
Inbound Sales Representative
Results Cx
08.2016 - 12.2020
- Spearheaded inbound and outbound sales initiatives, adeptly handling customer inquiries and closing sales
- Proficient in processing secure telephone payments, ensuring a seamless transaction experience for clients
- Boosted sales via inbound/outbound calls
- Expert in phone payment transactions
- Enhanced customer purchase experience
- Delivered strong sales results consistently
- Attained $1000 in sales targets on monthly basis.
Customer Service Representative
Vcustomer/ 24/7 Philippines
01.2014 - 07.2016
- Expertly handled a high volume of inbound calls, maintaining professionalism and courtesy
- Swiftly expedited customer refunds, guaranteeing prompt resolution
- Enhanced caller satisfaction by providing attentive service and effective problem-solving
- Achieved optimal resolution efficiency, consistently meeting or exceeding performance benchmarks
Branch Manager
Sony
01.2012 - 07.2014
- Surpassed key performance indicators by exceeding branch sales goals
- Elevated customer satisfaction rates through exceptional service
- Consistently surpassed sales targets, demonstrating sales leadership
- Recognized as a key performance leader within the branch
- Excelled in providing adept customer assistance, and enhancing client relations
Education
Bachelor of Science - Hotel Management
College of Immaculate Concepcion
01.2005 - 01.2009
Skills
Sales Credit Expert
CRM Utilization
Avaya Expert
Customer Service Relation
Cisco Expert
Follow-up skills
Customer RMA management
Credit adjustments
Timeline
Dental Assistant (Freelance)
Dental Clinic
10.2024 - 11.2024
Inbound Sales Representative
Results Cx
08.2016 - 12.2020
Customer Service Representative
Vcustomer/ 24/7 Philippines
01.2014 - 07.2016
Branch Manager
Sony
01.2012 - 07.2014
Bachelor of Science - Hotel Management
College of Immaculate Concepcion
01.2005 - 01.2009
Customer Service Officer /Admin Assistant
Digital Dolphin Asia
1 2021 - 7 2024
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