Gem Chen
Summary
Dedicated and detail-oriented professional seeking a challenging position with opportunities for growth and advancement. Experienced in customer service, executive support, and e-commerce with strong bilingual communication skills.
Overview
16
16
years of professional experience
Work History
Customs Broker Assistant
Eton Customs Broker INC
01.2023 - 01.2024
- Import and export documentation and ensured compliance with U.S. Customs regulations
- Coordinated with clients and government agencies to facilitate shipment clearance
- Maintained accurate records and supported logistics operations
Self-Employed – E-commerce Seller
Angel's Choices
01.2020 - 01.2023
- Operated online storefront, managed inventory, and ensured customer satisfaction
Server
Lotus Garden
01.2015 - 01.2019
- Provided excellent service in a fast-paced restaurant and bar environment
- Handled customer inquiries and ensured positive dining experiences
Executive Assistant to CEO
China GuangCai Group Co., Ltd.
01.2014 - 01.2015
- Prepared daily reports and assisted with project management
- Coordinated weekly meetings and managed financial accounts
Senior Sales Associate
Guangdong JinWei Real Estate Consulting Co., Ltd.
01.2010 - 01.2013
- Specialized in international high-end and overseas investment properties
Executive Assistant to CEO
Guangdong ChengJiu Investment Co., Ltd.
01.2008 - 01.2010
- Organized and executed corporate events and planning activities
Education
ESL Program -
Mt.SAC
01-2025
QuickBooks Certification -
G9
Greenwood,IN01-2020
Associate of Science - Business English
Guangzhou University, College of Textile And Garment
01-2008
Business English
Guangzhou University, College of Textile and Garment
01.2005
Skills
- Bilingual: Mandarin, Cantonese, and English
- Excellent customer service and interpersonal communication
- Strong organizational and time-management skills
- Detail-oriented, responsible, and punctual
- Quick learner and efficient team player
- Problem-solving and decision-making abilities
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Customs Broker Assistant
Eton Customs Broker INC
01.2023 - 01.2024
Self-Employed – E-commerce Seller
Angel's Choices
01.2020 - 01.2023
Server
Lotus Garden
01.2015 - 01.2019
Executive Assistant to CEO
China GuangCai Group Co., Ltd.
01.2014 - 01.2015
Senior Sales Associate
Guangdong JinWei Real Estate Consulting Co., Ltd.
01.2010 - 01.2013
Executive Assistant to CEO
Guangdong ChengJiu Investment Co., Ltd.
01.2008 - 01.2010
Business English
Guangzhou University, College of Textile and Garment
ESL Program -
Mt.SAC
QuickBooks Certification -
G9
Associate of Science - Business English
Guangzhou University, College of Textile And Garment
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