Gema Bravo
Williston Park,NY
Summary
Board Relations Associate skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Board Relations Associate
Northwell Health System
03.2022 - Current
- Streamline executive communication by managing emails, phone calls, and scheduling appointments.
- Manage executive vice chairman calendars, schedule meetings, appointments, organize travel arrangements, and coordinate accommodations for executives.
- Support business and hospitality needs of corporate partners and staff during meetings and company events.
- Handle confidential and sensitive information with discretion and tact.
- Coordination of logistics, catering, agendas and travel arrangements for meetings and event planning for board of directors, president and executive vice president.
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinate with senior management to initiate new projects and assist in various processes.
- Developed comprehensive project plans, outlining goals, timelines, resources, and potential risks for successful execution.
- Process travel expenses and reimbursements.
- Implemented process improvements by identifying inefficiencies within existing systems and proposing targeted solutions.
- Sponsored Events (management of events that are field through OTR, approval, follow-up,and finalize)
- Established positive working relationships with clients through clear communication of expectations, deliverables, timelines, and progress updates throughout the project lifecycle.
- Assist with all special project events and Board meetings.
- Developed and implemented strategic project plans to meet business objectives.
- PR Distributions (bi-weekly and Webinars/Address lists)
- Manage office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Organize logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Hospitality Liaison
Cohen Children's Medical Center
02.2020 - 03.2022
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide care, and support in the emergency room.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Engaged in strong communication, administration and
organizational skills. - Explained policies, procedures and services to patients and families.
- Hospital Rounding gathering feedback and data to help improve quality of care and patient outcomes. In addition to keeping patients safe and healthy, improvement and drive positive change.
Registrar Financial -Hematology Oncology
Cohen Children's Medical Center
02.2019 - 02.2020
- Managed front office customer service, appointment management, insurance verification, and administration tasks to streamline workflow.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Managed medical practice administrative needs to provide patient satisfaction.
- Identified payer source, verified insurance eligibility, financial
status and assigned the correct pay type. - Adhered to HIPAA requirements to safeguard patient confidentiality.
Access Service Representative- Emergency Room
Cohen Children's Medical Center
01.2018 - 02.2019
- Greeted patients, families, and visitors in a friendly professional manner.
- Maintained confidentiality and upheld standards for privacy, and data integrity.
- Performed routine clerical and administrative functions, including answering incoming phone calls.
- Opened and closed batches properly, accurately reconciles collections, prepares deposits and documents corrections.
- Provided professional and effective communications with physicians and office staff.
- Assisted staff in providing and coordinating services to patients and families.
- Engaged in strong communication, administration and organizational skills.
- Identified payer source, verified insurance eligibility, financial status and assigned correct pay type.
Dental Office Manager
Thomas Poomkudy D.D.S., P.C
03.2015 - 06.2018
- Managed operations dental practice, facilitating excellent patient support services, direction and guidance.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Education
Bachelor of Science - Community Health Education
York College
Queens, NY05.2019
Skills
- Executive Calendar Management
- Meetings and Conferences
- Executive Support
- Strong Problem Solver
- Corporate Events Planning
- People skills
- Organizational Skills
- Multi-tasker
- Building Strong Customer Relationships
- Administrative Support Specialist
- Conflict resolution
- Microsoft Office
- PowerPoint Presentations
- Spreadsheet Tracking
- Budget
- Project Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Board Relations Associate
Northwell Health System
03.2022 - Current
Hospitality Liaison
Cohen Children's Medical Center
02.2020 - 03.2022
Registrar Financial -Hematology Oncology
Cohen Children's Medical Center
02.2019 - 02.2020
Access Service Representative- Emergency Room
Cohen Children's Medical Center
01.2018 - 02.2019
Dental Office Manager
Thomas Poomkudy D.D.S., P.C
03.2015 - 06.2018
Bachelor of Science - Community Health Education
York College
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