Gema Cortes
Pleasant Hill,CA
Overview
6
6
years of professional experience
Work History
Assistant Secretary
UPCI LSA
201 S Sullivan St Santa Ana, CA 92704 United Stat
08.2018 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Responded to inquiries from callers seeking information.
- Fostered strong relationships with clients/vendors through excellent interpersonal skills.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Served as a liaison between executives, employees, clients, and vendors to facilitate smooth operations.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
- Improved employee morale through proactive assistance with day-to-day tasks and addressing concerns promptly.
- Resolved internal/external conflicts professionally and diplomatically.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
Timeline
Assistant Secretary
UPCI LSA
08.2018 - 04.2024