Overview
Work History
Timeline
Generic

Gema Cortes

Pleasant Hill,CA

Overview

6
6
years of professional experience

Work History

Assistant Secretary

UPCI LSA
08.2018 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Developed strong working relationships with colleagues through effective collaboration on shared tasks.
  • Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
  • Responded to inquiries from callers seeking information.
  • Fostered strong relationships with clients/vendors through excellent interpersonal skills.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Served as a liaison between executives, employees, clients, and vendors to facilitate smooth operations.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
  • Improved employee morale through proactive assistance with day-to-day tasks and addressing concerns promptly.
  • Resolved internal/external conflicts professionally and diplomatically.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.

Timeline

Assistant Secretary

UPCI LSA
08.2018 - 04.2024

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Gema Cortes