Gema Delgado
Chula Vista,CA
Summary
Five years of dynamic Shift Leader at Panda Express with a proven track record in training staff and ensuring food safety compliance. Expert in delivering exceptional customer service while maintaining operational oversight. Recognized for effectively resolving customer complaints and enhancing team performance.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express
San Diego, California
01.2021 - 08.2025
- Trained new staff on food safety and customer service protocols.
- Assisted in maintaining cleanliness and organization of work areas.
- Monitored food quality and safety compliance throughout shifts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Some College (No Degree) - Child Development
Southwestern College
Chula Vista, CASkills
- Training staff
- Food safety
- Customer service
- Money handling
- Quality control
- Operational oversight
Languages
Spanish
Full Professional
English
Professional
Affiliations
Some activities that i enjoy doing are
- Take a walk to the beach and enjoy the sunset
- Cook my favorite dishes
- Make pastries
- I like spending time with kids
Timeline
Shift Leader
Panda Express
01.2021 - 08.2025
Some College (No Degree) - Child Development
Southwestern College
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