Gema Munoz
801 S Ave A Portales,NM
Summary
Experienced with inventory management and efficient order processing. Utilizes teamwork and communication to meet operational goals. Knowledge of warehouse procedures and safety protocols ensures reliable and accurate fulfillment.
Overview
6
6
years of professional experience
Work History
Order Filler
Hoovers
2301 W 18th St. Portales Nm
02.2023 - Current
- Operated warehouse equipment to efficiently fill customer orders.
- Ensured accuracy in order selection and packaging processes.
- Collaborated with team members to maintain inventory accuracy.
- Adhered to safety protocols while handling materials and equipment.
- Assisted in training new employees on order fulfillment procedures.
- Maintained cleanliness and organization of work area for optimal efficiency.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
Head Waitress
Los Agaves Mexican Grill +1 (575) 404-9613 ( Erika Burgos)
Portales, NM
03.2021 - 02.2023
- Supervised dining room operations to ensure exceptional guest experiences.
- Trained and mentored new waitstaff on service protocols and menu knowledge.
- Managed customer inquiries and resolved issues to maintain satisfaction levels.
- Coordinated with kitchen staff to streamline food delivery during peak hours.
- Implemented improved table layouts, increasing seating efficiency and flow.
- Oversaw inventory management for supplies, reducing waste through effective tracking.
- Conducted regular performance evaluations to identify training needs and improve service quality.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
- .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
No Degree -
Portales High School
Portales, NMSkills
- Warehouse safety
- Product picking
- Heavy lifting
- Stress tolerance
- Picking efficiency
- Quality control
- Mentoring and training
- Boxing and labeling
- Time management
Timeline
Order Filler
Hoovers
02.2023 - Current
Head Waitress
Los Agaves Mexican Grill +1 (575) 404-9613 ( Erika Burgos)
03.2021 - 02.2023
No Degree -
Portales High School