Dynamic professional with extensive experience in customer service and operations, notably at Mars. Proven ability to enhance workflow efficiency and maintain high safety standards. Bilingual with strong organizational skills and a calm demeanor, adept at managing appointments and fostering client relationships to drive satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Receptionists
Resers Foods
06.2025 - Current
Operator
Mars
11.2024 - 06.2025
Operator and packaging
Making sure baggers were right date and time
Operated machinery following safety protocols to ensure smooth workflow.
Assisted in routine maintenance checks to uphold equipment functionality.
Monitored production processes for efficiency and quality assurance.
Collaborated with team members to achieve operational goals and objectives.
Documented daily activities and reported discrepancies to supervisors.
Learned various operational tasks through hands-on training and supervision.
Maintained clean and organized work environment to promote safety standards.
Adapted quickly to new tools and equipment for improved productivity.
Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Bartender
The Villa
07.2024 - 09.2024
Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
Assisted in managing inventory levels, including ordering supplies to meet customer demand.
Collaborated with team members to implement efficient service techniques, improving workflow during peak hours.
Engaged with customers to provide personalized service and build rapport for returning clientele.
Trained new staff on bar procedures, drink recipes, and customer service best practices.
Server
Golden Corral Buffet and Grill
01.2024 - 07.2024
Provided exceptional customer service by promptly addressing guest inquiries and concerns.
Maintained cleanliness and organization of dining areas to enhance guest experience.
Assisted in food service operations by efficiently coordinating with kitchen staff.
Managed table assignments and ensured timely delivery of orders to guests.
Trained new servers on menu offerings and operational procedures to ensure consistent service quality.
Adapted quickly to fast-paced environment while maintaining high standards of accuracy in order processing.
Collaborated with team members to streamline service processes, enhancing overall efficiency during peak hours.
Demonstrated product knowledge by effectively upselling menu items, increasing customer satisfaction and experience quality.
Served food and beverages promptly with focused attention to customer needs.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
La Esperanza
08.2023 - 12.2023
Processed customer transactions accurately and efficiently using point-of-sale systems.
Assisted customers with inquiries, ensuring a positive shopping experience.
Maintained cleanliness and organization of checkout areas to promote safety and efficiency.
Collaborated with team members to streamline checkout procedures during peak hours.
Handled cash management tasks, including balancing registers at the end of shifts.
Supported inventory management by restocking shelves and monitoring product availability.
Adapted quickly to changes in store promotions and pricing updates for customer communication.
Provided training and support to new team members on operational procedures and customer service standards.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Team Crew Member
McDonald's
11.2022 - 08.2023
Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
Operated kitchen equipment efficiently while adhering to food safety standards and procedures.
Collaborated with team members to maintain cleanliness and organization of workstations throughout shifts.
Assisted in training new crew members on operational procedures and customer service techniques.
Managed cash register transactions accurately, maintaining accountability for daily sales.