Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gemaica Elesis

Kihei,HI

Summary

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Maverick Helicopters
Kahului, HI
02.2024 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into computer system accurately and securely.
  • Ensured that all safety regulations were followed according to company standards.
  • Addressed customer needs in a timely manner.
  • Kept accurate records of guest transactions.
  • Managed cash drawer responsibly throughout shift.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Floral Clerk

Safeway
Kihei, HI
03.2023 - 11.2023
  • Assisted customers with selecting floral arrangements for special occasions.
  • Provided customer service, including answering questions and addressing complaints.
  • Maintained stock of fresh flowers and plants in the store.
  • Ordered fresh flowers from vendors to replenish inventory.
  • Arranged bouquets, wreaths, and other floral displays according to customer specifications.
  • Processed payments for purchased items using a cash register or POS system.
  • Ensured high standards of cleanliness and organization throughout the shop.
  • Created unique designs for customers looking for something special.
  • Performed quality checks on all incoming orders to ensure they met company standards.
  • Adhered to safety guidelines when operating machinery such as scissors and knives.
  • Restocked store shelves with new merchandise daily.
  • Set up displays showcasing various floral arrangements.
  • Organized, tagged and displayed new products for customers.
  • Provided customers with information about proper care of different flowers and plants.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Narvacan Catholic School
Philippines
04-2020

Skills

  • Safety and security procedures
  • Credit and cash payments
  • Hospitality services
  • Reservations
  • Oral and written communications
  • Marketing
  • Special order placement
  • Bouquet preparation
  • Creating arrangements
  • Preparing arrangements
  • Plant care
  • Plant watering
  • Floral arrangement
  • Floral arranging
  • Client engagement and assistance
  • Marketing strategy implementation
  • Sales and service-oriented
  • Drawer balancing
  • Cash handling expertise
  • Cleaning and sanitizing
  • Cash register systems
  • Guest inquiries
  • Refund handling
  • Refunds and exchanges

Languages

English
Professional
Ilocano
Professional
Tagalog
Limited

References

References available upon request.

Timeline

Front Desk Agent

Maverick Helicopters
02.2024 - Current

Floral Clerk

Safeway
03.2023 - 11.2023

High School Diploma -

Narvacan Catholic School

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Gemaica Elesis